Senior Staff Software Quality Engineer, ServiceNow
$162.6-284.6k
+ Variable/Incentive Compensation + ESPP
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$162.6-284.6k
+ Variable/Incentive Compensation + ESPP
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 12+ years professional experience in quality assurance or application development
- 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience
- Advanced knowledge of QE work
- Experience leading quality efforts within a scrum team of 10+ QE engineers
- Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it
- Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture
- Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
- Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git
- Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect
- Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
- Experience driving cross-team technical discussions with knowledge of SDLC concepts
What the job involves
- The Data Foundations QA team at ServiceNow focuses on ensuring the quality and accuracy of foundation data, which are essential for the platform's functionality and business processes
- This team works to guarantee that common data, like users, groups, locations, and organizational structures, are reliable and accurate, impacting various ServiceNow processes and workflows
- Leading the QE Strategy & Execution
- Produce the overall quality strategy for AI-integrated features and services
- Partner with development teams to define test plans, automation coverage, and release readiness criteria
- Manage a team of 10+ QE engineers by prioritizing work, removing blockers, and fostering professional development
- AI-Focused Quality Engineering
- Evaluate and test AI-powered features, including model validation, prompt testing, and workflow automation
- Review AI-generated insights to identify trends and data-driven determinations
- Partner with data teams to validate training pipelines and model outputs from a quality engineering perspective
- Automation & CI/CD Integration
- Design and optimize CI/CD pipelines (e.g., Jenkins, Maven) to enable efficient, reliable test execution
- Expand automated test coverage across APIs, services, and AI capabilities using tools such as JavaScript, PyTest, and others
- Maintain and improve testing frameworks to ensure they remain scalable, reliable, and effective
- System-Level Troubleshooting & RCA
- In-depth investigations into defects, outages, and regressions across environments
- Leverage tools like profilers, debuggers, and Unix utilities to identify root causes and implement durable solutions
- Cross-Team Collaboration
- Partner with product, architecture, and engineering stakeholders to ensure AI features are testable, resilient, and built with quality in mind
- Contribute to and guide technical discussions that shape architectural determinations with quality implications
- Continuous Improvement & Standards
- Evolve best practices in test design, code quality, and metrics tracking
- Partner with the establishment and evolution of quality standards across engineering teams
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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