Mid-Market Customer Success Manager, Global-e
Italian Speaking
More information about location
3+ days a week in office
Cross-border eCommerce enablement platform
Open for applications
Cross-border eCommerce enablement platform
501-1000 employees
Open for applications
More information about location
3+ days a week in office
501-1000 employees
Company mission
Making eCommerce border agnostic.
Role
Who you are
- Written and verbal fluency in English and Italian (fluency in any additional languages is desirable)
- At least 2+ years experience in an Account Management or Customer Success Manager role
- Prior B2B experience in a software, logistics or SaaS company preferred
- Proven ability to manage multiple projects at a time
- Experience in generating revenue by expanding on an existing book-of-business
- Experience in delivering client-focused solutions based on customer needs
- Strong analytical skills with the ability to present data and trends to internal and external clients
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent listening, negotiation and presentation skills
- BA/BS degree or equivalent preferable
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary
What the job involves
- We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Mid-Market clients in the EU
- The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.
- They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs
- Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process
- Develop a trusted advisor relationship with key accounts, mainly with C-levels
- Generate revenue though up-selling and cross-selling existing accounts
- Proactively identify expansion opportunities in addition to any red flags
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
- Build and maintain strong and long-lasting client relationships
Salary benchmarks
Our take
Global-e pictures a world where international eCommerce growth is simple and profitable for retailers. To achieve this, the Israel-founded company - now with a footprint in United States, Europe and Asia - offers a platform with solutions to accelerate global, direct-to-consumer cross-border eCommerce.
Global-e is currently working to support the global expansion of brands of all sizes, recently partnering with Pitney Bowes, who will provide its logistics services, strengthening Global-e’s solutions for large organisations.
This, among many other partnerships and acquisitions in recent years, including Flow Commerce for $500M, contributes towards the company’s goal of being the leading end-to-end solution of choice for any size merchant. As an ambitious company, with a reputable history and pedigree, continued growth for both its clients and itself seems inevitable.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2020
$60m
LATE VC
Apr 2018
$20m
LATE VC
Total funding: $100m
Company values
- Customer obsessed
- Innovation
- Team focused
- Community
- Sustainability
Articles
Leadership
Amir Schlachet
(CEO)Previously acted as Assistant to the CEO for Bank Hapoalim and as an Associate for McKinsey & Co. Experience as a Software Development Team Leader for the Main Technological Unit of the Israel Intelligence Corps.
Shahar Tamari
(COO)Previously acted as Head of ePayments for 888.com, Senior Vice President of Business Development for Bank Hapoalim, and as Communications Banking Manager for Bank Otsar Ha Hayal.
Nir Debbi
(President)Previously served as Senior Vice President of Strategy for Bank Hapoalim, Management Consultant for Trigger-Foresight, Economic Analyst for Amdocs, and as a Duty Officer for the Israel Airport Authority.
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