Lead HR Business Partner, Zocdoc
$134-175k
Office located in SoHo, NY
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$134-175k
Office located in SoHo, NY
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Resilient and ownership minded; you can navigate ambiguous situations in a fast paced environment with ease
- Excited to innovate and be a builder, optimizing processes and implementing new initiatives
- Curious and ask the right questions to determine the root cause of issues and find solutions
- Comfortable with using data and analytics to identify problems and support decisions
- You have a Bachelor’s degree or equivalent with 8+ years of progressive experience in Human Resources, including 5+ years experience as a Human Resources Business Partner working directly with department executives and senior leaders in a technology driven organization
- You’re an expert in HR policy and laws
- You are resilient and resourceful. You can work in the gray and navigate a constantly changing environment with ease
- You have extensive experience with compensation. Experience with options strongly preferred
- You can work high and low, fluidly transitioning from being a part of strategy one moment to diving deep in details and working tactically the next
- You are comfortable with making trend-based decisions on a case-by-case basis at times
- You have a proven record of effectively coaching managers as they navigate complex people situations; you act as a feedback whisperer to influence
- You are experienced and comfortable working with people at all levels across the organization, and you proactively work with partners to provide support when needed
- You have a high bar for all things talent-related, and you’re willing to stay-the-course when challenges arise
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure
What the job involves
- As a Lead HR Business Partner, you will support employees and leaders at Zocdoc in all things people-related
- You will be an integral part of the People Operations team, seamlessly delivering all aspects of the employee experience to various client groups which include Technology and Product across the business
- Your deep understanding of people development and building engagement will empower leadership to attract and maintain top talent
- Coaching leaders on all people related matters including talent assessments, succession planning, organization effectiveness, and developing top performing teams
- Driving organization design efforts to ensure scalability, aligning structure with business goals and supporting long-term growth while keeping change management top of mind to enable successful adoption and minimize disruption during periods of transformation
- Interpreting client groups’ strategy and objectives and building them into a strategic HR roadmap with supporting action plans and HRBP lead initiatives
- Creating, measuring and monitoring HR metrics to analyze data, extracting key insights in order to help make data driven decisions that support HR strategy and initiatives
- Leading the design and execution of workforce restructures and identify critical succession planning needs
- Enhancing employee & manager enablement by designing development tools and overseeing the performance review and talent calibration process
- Proactively supporting leaders and employees to make people-centric decisions while maintaining consistency across the organization
- Working side-by-side with leaders and hands-on with the internal People Operations team to deliver excellence in People programs, including compensation, benefits, organizational development, performance management, and talent development programs
- Coaching managers on how to lead their teams, navigate and resolve complex employee relations issues, and manage programs that develop people
- Championing and innovating on ways to enhance the employee experience, ensuring that we hire, develop, and retain amazing team members; partner with leaders on rewards and retention levers
- Earning trust with leaders by understanding the business, and help leaders understand their People business, including metrics and drivers around hiring, performance management, talent development, engagement, and retention
- Acting as a change agent by playing an integral role in guiding change management with leaders and employees through strong communication and cross-team alignment
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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