Onboarding Specialist, Coverflex
€20-23k
+ Variable compensation and stock options
Employee compensation management
Job no longer available
Employee compensation management
201-500 employees
Job no longer available
€20-23k
+ Variable compensation and stock options
201-500 employees
Company mission
To improve the way companies compensate their people, making it more transparent, flexible and easier for everyone to make the most of what they get.
Role
Who you are
- You have experience onboarding clients, ideally onto SaaS products in HRTech, FinTech, or other B2B platforms. You understand what successful digital product adoption looks like
- You’re great at designing and managing operational processes, and you love making things run smoothly, efficiently, and at scale
- You build strong client relationships from day one, guiding them with clarity and empathy through their first steps
- You’re always looking to improve how things are done, from onboarding playbooks and automations to training sessions and internal workflows
- You’re comfortable in a fast-moving, ever-changing environment, and you know how to stay organised, prioritise effectively, and solve problems proactively
- You’re tech-savvy and confident using tools like Hubspot, Notion, Slack, Intercom, and project tracking platforms
- You collaborate easily across teams, especially with Sales, Customer Support, Operations and Product, to deliver a seamless and consistent client experience
- You communicate clearly and professionally in both English and Spanish (internally, we work exclusively in English and with clients it'll be exclusively Spanish)
What the job involves
- As an Onboarding Specialist, you will be responsible for leading the implementation and go-live process with new Coverflex clients
- You'll ensure each client has a smooth, clear experience aligned with their goals, from the moment the contract is signed to their first month post-launch
- Coordinate sales handovers with the Sales team and run the initial client check-in
- Lead the onboarding process from contract signature to one month after go-live
- Deliver training sessions for both B2B clients and end users, helping them understand how to use the Coverflex product
- Create and execute the client launch plan, tailoring it to each client’s needs and ensuring a successful rollout
- Monitor onboarding progress to meet timeline expectations and ensure adoption
- Focus on conversion goals and onboarding metrics, tracking success at every step
- Guide and support the client throughout the onboarding journey, ensuring an excellent experience
- Prepare and manage the handover to the assigned Customer Success Manager, ensuring a smooth and complete transition
Application process
- CV Screening
- Pre-interview quiz
- Interview with Hiring Manager
- Case study & role-play session
- Interview with People
- Quick chat with Country Manager
- Final interview round with CEO
Our take
The workplace is undergoing a cultural and technological revolution. But, where some aspects race ahead, the management of employee compensation remains much the same – with non-flexible, one-size-fits-all packages the norm. Coverflex supplies a compensation management solution for employers to reduce costs, whilst supercharging benefits for their teams.
Coverflex, founded in 2019, allows companies to manage all parts of their packages beyond salary – including discounts, insurance and meal allowance – by consolidating everything within one platform. This enables money and time to be saved, at the same time as offering visibility to staff, who have access to a VISA card and mobile application.
Thousands of companies, including notable names like PwC, already make use of Coverflex’s solution. The company has raised substantial funding to finance international rollout, and hire additional talent into teams across the business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2023
$17.3m
SERIES A
Apr 2021
$5.8m
SEED
Total funding: $23.1m
Company benefits
- 👩🏻‍💻 Fully Remote + €1000 Remote Work budget
- 🖥️ Workstation + €500 Onboarding budget
- 👩‍⚕️ Premium Health Insurance
- 🌴 25+3 days paid time off
- 📚 €1000 Personal Growth budget
Company HQ
Braga, Braga
Leadership
Nuno Pinto
(Co-Founder & CBO)Founder and former CEO of Kide Fashion. Co-founded Nortal Seguros and APSI. Previous experience in Claims and Quality.
Miguel Santo Amaro
(Co-Founder & CEO)Partner at Shilling. Co-founded StudentFinance and UniPlaces. Former Entrepreneur In Residence.
Luis Rocha
(Co-Founder & CMO)Founded Shilling. Former CMO at Indie Campers, at Musement, and at Uniplaces. Co-founded TryMyKitchen.
Rui Carvalho
(Co-Founder & COO)Former Head of Operations for Iberia at Circ. Previously VP of Operations at Unbabel. Experience as a Manager and Consultant.
Tiago Fernandes
(Co-Founder & CTO)Previoulsy Senior Software Architect at ITSector. Co-Founder and former CTO of Bitmaker Software, and former Technical Director at Armis.
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