Customer Success Manager, Recruitee
France
€40-50k
Office located in Pigalle, Paris
Recruitment management platform
Job no longer available
Recruitment management platform
1-20 employees
Job no longer available
€40-50k
Office located in Pigalle, Paris
1-20 employees
Company mission
To empower teams with the best tech tools to hire better together.
Role
Who you are
- Experience in Customer Success, Support, Operations, or a related field. Experience in SaaS and/or HR is a plus
- Strong analytical, communication, and presentation skills
- Familiarity with customer success and a proven ability to implement data-driven strategies
- A collaborative mindset with a proactive, independent approach to managing projects
- Curiosity and willingness for experimentation and acquiring new skills
- Near native-level French language skills and professional English proficiency
- Top-notch interpersonal skills, with an ability to build relationships
- Competitive, with a drive to grow the French market whilst upholding a high level of integrity
What the job involves
- As a Customer Success Manager in the French market, you will be responsible for your own portfolio, managing and driving the expansion and renewal of our customer base (incl. cross- and upsells) as well as being a trusted advisor on their HR strategies
- Successful team members are hands-on, have a high level of ownership, and are driven with giving our customers the best experience possible
- At the same time, they are able to balance a high touch, one-on-one approach with a layer of scaled initiatives to deliver value for different customer needs
- This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at company level
- The Customer Experience Team has 7 team members. The current goals of the team are to become a proactive team that drives adoption and increases retention
- You will be responsible for defining, leading, and tracking strategic and operational programs to improve Tellent’s ability to effectively and efficiently deliver excellent customer outcomes through the digital experience
- You will cross-functionally work to orchestrate results with Customer Success, Sales, Marketing, Product, Engineering, Support and Finance
- First 3 months:
- You will begin by immersing yourself in Tellent’s products, processes, and tools, gaining a deep understanding of our customer base and our current customer success strategies
- During onboarding, you’ll attend training sessions on product adoption and customer engagement techniques, shadow team activities, and start picking up inbound requests. By the end of this period, you will feel confident using Tellent’s CS tools and processes to support our customers effectively
- After 6 months:
- At the six-month mark, you will independently manage a diverse portfolio of around 130 accounts, driving product adoption, satisfaction, and retention through data-driven initiatives. You will initiate and lead 1-1 conversations with customers, as well as experiment with campaigns serving customers with similar characteristics
- You will also work closely together with our Account Management team to handle renewals and identify upsell and cross-sell opportunities. By this point, you will play a critical role in providing customer insights to inform Tellent’s strategic decisions
- After 12 months:
- By the end of your first year, you will have a proven impact on customer satisfaction, churn prevention and Growth Retention Revenue (GRR). You will be fully ramped up and understand which levers you can pull to make an impact
- With a solid track record of improving processes and driving value for both Tellent and its customers, you will be ready to explore professional development opportunities or take on more complex projects
- Manage, grow, and retain a portfolio of 100-150 accounts, focusing on data-driven customer success strategies
- Drive product adoption and customer satisfaction through both strategic 1-1 conversations as well as campaigns and other activities
- Create and optimize self-service resources, ensuring customers have the tools to succeed
- Provide renewal and upsell and cross-sell opportunities to the Account Managers and collaborate on closing these opportunities
Our take
On a mission to make hiring easy, fun, and accessible, Recruitee, now part of Tellent, offers a cloud-based recruitment management system to assist internal HR teams of all sizes. The hiring tool centralises four products onto one platform: employer branding, job promoting, talent sourcing, and applicant tracking.
Recruitee recently combined with Sympa, which offers customisable core HR solutions in the Nordics, hoping that, together, they can provide their individual customers with premium digital HR solution offerings. Through constant evolution, Recruitee’s founders are working towards a goal to create a business valued at over €1 billion in the coming years to achieve Unicorn status.
The tech startup has cut its ties with venture capitalists and is instead self-funded, which it deems to offer more space to focus on product, building a sustainable team, and enabling the agency to make decisions about the company’s direction, paving a unique path for itself.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2015
$0.2m
SEED
Total funding: $0.2m
Company benefits
- Hybrid work: You decide if and when you want to come to one of our offices.
- Flexible hours: Our employees can choose which working hours are the best for them
- Training budget: Up to €1500 per year for your personal development. You will keep your skills sharp
- Well-being support: Direct, free, and easy access to professional mental health support (provided by OpenUp)
- Equipment: We offer everyone a MacBook, a screen and Apple accessories
- Fitness subscription: We offer everyone a sports card that is acceptable in many fitness facilities.
- Work from anywhere: Take your laptop and work from anywhere (for up to 4 weeks/year)
Company HQ
Negen Straatjes, Amsterdam, Netherlands
Leadership
Perry Oostdam
(Co-Founder)Previously co-founded GeoRun and Quality Technology.
Salary benchmarks
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