IT Support Technician, Booking.com
More information about location
5 days a week in office
Leading travel accommodation and experiences marketplace
Open for applications
Leading travel accommodation and experiences marketplace
1001+ employees
Open for applications
More information about location
5 days a week in office
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- Experience providing IT technical support
- Advanced troubleshooting experience both on-site and remote
- Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications
- Experience with SCCM, JAMF/Casper suite for imaging
- Experience with mobile devices: phones and tablets
- Knowledge of Microsoft Office suite and Google Suite in an enterprise environment
- Understanding of and experience with Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service
- Understanding of and experience with TCP-IP, LAN, WAN and Chrome browser
- Experience with PC and Laptop’s hardware troubleshooting in an enterprise environment: both Mac and Windows
- Experience troubleshooting standalone and network printers
- Experience with any ticketing system such as ServiceNow, Jira Service Desk or Zendesk
- Outstanding communication skills in English (written and verbal)
- Team player and ability to work independently with limited supervision
What the job involves
- Booking.com is looking for a quality focused IT Support Desk Technician who wishes to immerse into the fast-moving dynamics of a successful and rapidly growing company.
- You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team
- Provide technical support to all employees of Booking.com face to face and remote through phone and email
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user
- Carry out local onsite maintenance tasks
- Liaise with local stakeholders upon needs to guarantee the regular running of business operations
- Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
- Display knowledge of our internal organization by finding the right person that can assist in solving the issue
- Balance and prioritize multiple tasks from different sizes and business importance
- Document and contribute to the knowledge base
- Prepare computer hardware
- Provide administrative maintenance on user accounts
- Engage in interaction to resolve issues together with the team
- Contribute to Booking.com's growth through interviewing, onboarding, or other recruitment efforts if requested
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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