Revenue Operations Manager, Trustpilot
12-Month FTC Maternity Cover
Offers uncapped commission structure + company bonus
3 days a week in office
Consumer review website
Job no longer available
Consumer review website
501-1000 employees
Job no longer available
Offers uncapped commission structure + company bonus
3 days a week in office
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- You understand and thrive working in a Commercial environment
- Enjoy working collaboratively with various departments across the organization
- Not afraid of a challenge, and know how to ask the right questions to solve a complex problem
- Minimum of 3-4 years experience in a sales operations or revenue operations role
- Organized and can handle working on multiple tasks or projects at once
- Business mindset, an enthusiasm for working with data, and advanced Excel skills
- Previous experience working within Salesforce is required, Looker is desirable
- Detail-oriented
- An enthusiasm for building and maintaining deep relationships
- Able to present and implement your ideas to get better solutions
- An attitude defined by taking personal responsibility to meet commitments and actively seeking additional responsibility
- An ability to work cross-functionally and influence choices with senior-level audiences
- A team player & a good communicator
- Have experience with internal and external stakeholder management
What the job involves
- Trustpilot is seeking a collaborative and technical Revenue Operations Manager to deliver the essential day-to-day tasks of the US operations teams
- We are looking for an enthusiastic, hardworking, and resourceful person who will work closely with our regional sales, customer success, marketing and GTM Operations team to build a solid operational infrastructure to scale a rapidly growing team
- You will be responsible for collaborating with the team on supporting the day to day operations of the commercial organization while uncovering opportunities for positive change within Trustpilot
- Support the day to day operations of our commercial organisation by becoming an expert in our systems and processes
- Own the intake and resolution process of the Commercial support queue
- Partner with the New Business, Customer Success, and GTM Operations departments to deliver new and improved processes and aid in the building of future commercial support infrastructure
- Support Commercial & Marketing leadership team with daily requests, approvals, and assisting with processing quotes
- Create and own robust reports and dashboards that measure and track company KPIs and sales metrics such as retention and integration
- Assist with the maintenance of data accuracy within Salesforce and support the governance of the teams about the timeliness and accuracy of data inputs
- Ad-hoc requests and projects to support key internal stakeholders
Salary benchmarks
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. MĂĽhlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Share this job
View 53 more jobs at Trustpilot