Relationship Support Manager, The Orchard
4 days a week in office
Music distribution and licensing
Be an early applicant
Music distribution and licensing
501-1000 employees
Be an early applicant
4 days a week in office
501-1000 employees
Company mission
To be a technology-driven leader in music distribution and artist & label services.
Role
Who you are
- 2+ years of experience in project coordination, marketing, client support, or similar roles
- Strong organizational skills with the ability to proactively manage multiple moving parts and follow through independently in high-pressure situations
- Excellent written and verbal communication skills in both Spanish and English
- Clear understanding of the digital media and music landscape
- Comfortable working cross-functionally with various internal departments
- Occasional off-hours work may be required (e.g., events, release timing, or artist support)
What the job involves
- We’re looking for a highly organized and proactive Relationship Support team member to help ensure smooth execution of campaigns and client needs across our roster of Latin music label partners
- You’ll work across multiple teams to coordinate deliverables, manage tools and processes, and keep things moving from onboarding through post-release recap
- This role is central to building strong internal and external relationships and making sure every client is set up for success
- This role reports directly to the Relationship Lead and is based in Miami
- Coordinate release materials, including press images, marketing assets, lyrics, metadata, and delivery timelines to ensure everything is ready for distribution
- Support onboarding for new label partners, including app training, team introductions, and adoption of internal tools
- Manage release logistics, including setup, approvals, and inventory tracking
- Track campaign budgets and marketing drawdowns, ensuring updates are captured and shared with the team
- Monitor release priorities, flagging opportunities or issues, and compiling information and data for campaign recaps
- Assist with DSP optimization, helping labels audit and update artist and label profiles across platforms
- Run reports for internal or client-facing insights, support certification tracking, and ensure proper documentation of data
- Coordinate guest lists, artist visits, and in-person meetings, including organizing logistics and materials
- Help with research and analysis to support strategy
- Activate internal workflows and step in where needed to support broader team priorities
- You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
- A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
- Opportunities to connect with our valuable resources, such as our Counsel of Equity & Progressive Action (CEPA), a group created by our employees tasked with developing and implementing innovative solutions to advance a globally-shared goal of ensuring fair and inclusive spaces for all
- An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
- Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
- Investment in your professional growth and development enabling you to thrive in our vibrant community
- The space to accelerate progress, positively disrupt, and create what happens next
- Time off for a winter recess
Our take
The Orchard has spent 25 years offering independent artists a comprehensive set of music services, including marketing, sales, YouTube monetisation, and distribution and licensing across over 40 worldwide markets. The company has spent nearly a decade of that time operating as a subsidiary of Sony Music.
The addition of YouTube monetisation services a decade ago was a smart move for The Orchard - even if it’s landed the company in some hot copyfraud water for what some criticise as an overzealous approach to copyright infringement claims. It’s meant that artists with The Orchard have more tools in their arsenal to combat the rise of streaming services, which have put independent artists in a difficult position regarding monetisation.
If the company wants to continue providing the best service for independent artists, however, it may need to be more proactive in accommodating new and highly influential trends in music marketing. TikTok, for example, has become a major tool for generating exposure, and many artists are experimenting independently with NFTs. The industry is moving at light speed, and The Orchard may need to pick up its pace to continue attracting independent talent.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
- A modern office environment designed to foster productivity, creativity, and teamwork
- An excellent range of benefits, like private medical cover, a generous pension scheme, life assurance and income protection, plus loads of music biz perks
- We invest in your professional growth & development
Company HQ
NoHo, New York, NY
Leadership
Richard Gottehrer
(Chief Creative Officer & Founder)An original founder of the company back in 1997.
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