Technical Account Manager, SpecterOps

• 3+ Years of experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities
• Ability to maintain an account book of business
• Basic understanding of scripting languages such as PowerShell or Python
• Experience utilizing REST APIs to solve business problems
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques
• Ability to successfully complete a criminal background investigation
• Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
• Travel: up to 15% within region

Desirable

• SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. BloodHound Enterprise is technology that continuously and comprehensively maps Identity Attack Paths, the attacker’s easiest, most reliable, and most attractive target. Our Technical Account Managers guide our customers to recognize the maximum possible value from their use of BloodHound Enterprise
• A successful candidate will exhibit excellent soft skills and be a well-organized individual with strong technical skills. The candidate will be expected to demonstrate experience with BloodHound Community Edition or BloodHound Enterprise
• Customer Onboarding and Training:
• Consult with customers to understand use cases and desired outcomes
• Onboard, train, and enable new BHE customers to ensure a smooth start
• Customer Engagement and Communication:
• Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security
• Drive effective communications with customers and internal teams
• Integration Assistance:
• Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition
• Churn Risk Management:
• Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention
• Account Health Monitoring:
• Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues
• Collaboration with Product, Support and Engineering Teams:
• Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design
• Develop solutions or prototypes that improve customer value recognition, leading towards developing new features
• Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers