Manager of Contracting Operations, Spark
$110-145k
Plus equity
Helping Medicare brokers build the insurance business of their dreams
Open for applications
Helping Medicare brokers build the insurance business of their dreams
21-100 employees
Open for applications
$110-145k
Plus equity
21-100 employees
Company mission
To help independent Medicare brokers build the insurance business of their dreams.
Role
Who you are
- 8+ years of professional experience, including 4+ years leading high-throughput operations or support teams
- Demonstrated ability to hire, develop, and retain high-performing teams
- Relentless focus on efficiency and optimization
- Exceptional attention to detail and accuracy
- Strong analytical mindset; comfortable building dashboards and making data driven decisions
- Ability to thrive in high-volume, fast-paced environments
- Strong communicator, capable of influencing and aligning stakeholders across teams
- Not afraid to roll up your sleeves and get things done
- Experience with tools such as Intercom, Dialpad, Airtable or ticketing systems a plus
- Industry experience not a requirement
- The ideal candidate brings deep experience managing high-performing operations teams, thrives in high-volume environments, and has a proven ability to design processes that scale
- This role requires an obsession with efficiency, extreme attention to detail, and a passion for process design and optimization
What the job involves
- Spark is hiring a Manager of Contracting Operations to ensure our agents continue to receive the industry’s best contracting services as we grow and scale our agent footprint
- The contracting team is responsible for onboarding new agents and agencies to Spark, playing a pivotal role in the customer lifecycle and ensuring that every agent is set up for long-term success
- This is a highly visible and impactful role
- You will lead a team that serves as the front line for contracting operations—balancing throughput, quality, and efficiency—while continuously looking for ways to make the process faster, simpler, and more agent-friendly
- As Manager of Contracting Operations, you’ll partner closely with Product, Business Systems, Strategy, and Support to reduce inbound volume, expand self-service, and advocate for product investments that streamline workflows
- You’ll not only keep the contracting machine running smoothly, but also play a critical role in shaping how Spark grows and supports its expanding network of agents and agencies
- You will be expected to roll up your sleeves, innovate constantly, and inspire your team to deliver excellence at scale
- Hire, train, and manage a team of 8–10 associates
- Set clear performance expectations through SLAs, reporting, and QA processes
- Resolve escalations and ensure a high-quality agent experience
- Redesign processes, implement automation, and optimize policies to increase throughput
- Track and improve team performance with data-driven insights
- Continuously raise efficiency standards while maintaining quality
- Collaborate with Product, Business Systems, and Strategy to reduce inbound volume and expand self-service
- Provide insights to leadership on customer and agent behavior
- Align with Success team leads to optimize the end-to-end agent and agency experience
Our take
Medicare is the national health insurance package for US citizens over the age of 65, with most people that seek to enrol in a plan making use of brokers to help them evaluate and select options. Spark is a technology company and “concierge” service that partners with independent Medicare brokers and provides a platform that helps them navigate and build retirement benefit packages for customers.
Handling the marketing, sales support, back office, and compliance requirements of Medicare brokering, Spark bridges the gap between insurance agents and their customers. The company already has partnerships with more than 100 leading Medicare agencies that represent over 3400 brokers, a good starting point from which to grow.
Agetech is a growing market, due to an aging population and longer lifespans, and Spark has benefitted from an increased demand and interest in Medicare brokering. Highlighting this is its 2024 raise of a $25 million Series B funding round that will support its future growth and product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% female employees
Company
Funding (last 2 of 4 rounds)
Jan 2024
$25m
SERIES B
Jan 2023
$15m
SERIES A
Total funding: $53.6m
Company benefits
- Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
- Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Medical, dental and vision benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
- Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
- Parental Leave - Up to 12 weeks for birthing parents and up to 8 weeks for non birth parents
- 2 week Sabbatical after 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- 401K
- A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Company values
- Take nothing for granted: We serve partners and clients with unique needs and backgrounds. Our team's empathy reflects that diversity
- Strive for excellence: We are ambitious, self-reflective and committed to growth
- Explicit accountability, broad responsibility: We clearly identify ownership, anticipate the needs of our teammates, and reward proactive initiative
- Succeed as a team: We celebrate wins, small and large, and recognize that success is a team effort
Company HQ
Civic Center, New York, NY
Articles
Leadership
James Jiang
(Co-Founder & CEO)Previously Co-Founder at Roster, Analyst at Night Owl Capital and part of the Restraucturing and Reorganisation Team at The Blackstone Group.
Diversity, Equity & Inclusion at Spark
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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