Junior Account Manager, Brand Your

• A hard worker - we are a start up and small team. You need to be willing to go the extra mile and never too proud for the small stuff
• Strong communicator who builds trust quickly, whether on the phone, over email or in person
• Organised and able to manage a varied account base without dropping the ball
• Commercially minded and with the emotional intelligence to know that the relationship comes first

Desirable

• This is a commercially focused, relationship-driven role at the heart of our Account Management team. You'll be responsible for turning first-time buyers into loyal, long-term customers. Growing revenue through retention, upselling and re-engaging lapsed accounts, no task is too small if it means doing right by our customers
• Proactively reach out to customers building the relationship from day one, understanding business challenges and identifying opportunities to grow, whether that’s now or in the future
• Use order data and customer insights to identify who needs attention, who is ready to grow, and who is at risk of churning
• Drive retention by staying close to your account base and anticipating their needs before they look elsewhere
• Identify and act on growth opportunities. Whether that's increasing order volumes or introducing customers to new products in our range, you are comfortable using data to identify when to reach out and what to pitch
• Re-engage dormant customers with fresh ideas and a compelling reason to come back
• Handle customer service queries and resolve issues quickly and professionally
• Bring new ideas to the table, we welcome creative thinking and fresh approaches

• Initial screening phone call (10 mins)
• In person or Video Call (45 mins)
• Timed task (90 mins)
• Final interview (45 mins)