Account Manager, 12Twenty

• We are seeking a driven and strategic Account Manager to strengthen our customer relationships, drive retention, and uncover opportunities for growth within our existing client base
• If you are a self-motivated, team-oriented individual with a great attitude, excellent communication skills, a strong work ethic, and a passion for fostering lasting partnerships, we’d love to hear from you!
• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
• The ability to manage a large portfolio of clients while effectively driving expansion opportunities
• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
• The ability to think strategically, adapt quickly to new challenges, and make informed decisions
• Confidence in making recommendations that drive client success and business growth
• Bachelor’s degree is required

Desirable

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
• Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction