Technical Onboarding & Engagement Manager, Algolia

• This role requires exceptional customer-facing presence, operational rigor, decisive stakeholder leadership, and proactive risk management
• 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans
• 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle
• Experience applying project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models to deliver successful outcomes
• Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organizational discipline and attention to detail

Desirable

• As a Technical Onboarding & Engagement Manager, you will be accountable for the end-to-end ownership of multiple concurrent, complex customer implementations, leading engagements from mobilization through production launch with disciplined execution and strong command of Algolia’s product suite and post-sale offerings
• You will be expected to establish clarity in scope, uphold delivery standards, and consistently meet defined timelines and success criteria to ensure customers achieve durable, long-term value from their investment in Algolia
• Partnering with Account Executives and Solution Engineers to ensure a structured and efficient pre-to-post sales handoff, validating scope, success criteria, resource allocation and implementation readiness
• Defining AI Search requirements and detailed project plans in collaboration with Professional Services teams
• Owning technical engagement management across a portfolio of onboarding services, serving as the primary point of contact, while leading day-to-day execution and high performing culture alongside Solutions Architects, Business Consultants, and Engineering
• Partnering with Global System Integrators (GSI) on product, service and delivery strategies
• Driving project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations
• Providing clear, structured communication on project health, progress, risks, and strategic recommendations to customer, internal stakeholders and executives
• Proactively identifying and mitigating risks, removing blockers, and executing contingency plans to protect timelines and outcomes
• Acting as the voice of the customer when product gaps are identified, raising awareness as needed
• Recognizing opportunities for upselling of professional services due to Onboarding extension requirements, customer engagement structure requirements and project velocity that would not be met by the post go live Foundation support model
• Leading structured post-go-live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership, and sustained customer confidence post-launch
• Contributing to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks