Hyperscaler GTM Operations Manager, ServiceNow
$102.9-169.8k
+ Variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$102.9-169.8k
+ Variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate has a strong foundation in GTM operations, reporting, and program coordination, with proven skills in managing deliverables, organizing workflows, and driving execution in collaboration with multiple stakeholders
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 5+ years of experience in GTM Operations, Program/Project Management, Business Operations, or a related role within technology or enterprise SaaS organizations
- Strong understanding of GTM processes and the lead-to-cash lifecycle, with experience supporting initiatives across sales, marketing, or partner organizations
- Demonstrated ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
- Solid analytical skills with experience in reporting, dashboard creation, and data interpretation
- Strong communication skills with the ability to work effectively across functions and levels
- Experience working with CRM and related GTM systems (e.g., Salesforce, CPQ, CLM)
- Proven ability to work collaboratively in a team setting, build strong relationships, and deliver high-quality work with attention to detail
- Bachelor’s degree or equivalent practical experience
- Bonus: Familiarity with Hyperscaler cloud ecosystems and related GTM motions
What the job involves
- We are seeking a Hyperscaler GTM Operations Manager to support our Director in delivering a portfolio of strategic GTM programs in partnership with our Hyperscaler and Partner teams
- This role will focus on executing reporting, analysis, project management, and program coordination activities that drive operational rigor, enablement, and cross-functional alignment to support pipeline growth and partner success
- Support execution of GTM programs that drive Hyperscaler pipeline generation, partner enablement, and sales execution
- Prepare and maintain reporting, dashboards, and analysis to provide visibility into program health, progress, and outcomes
- Coordinate cross-functional activities and manage timelines, ensuring deliverables are met and dependencies are tracked
- Assist in developing program materials, documentation, and stakeholder communications
- Maintain program trackers, action logs, and status updates for internal and external stakeholders
- Partner with Sales, Marketing, Partner, and Enablement teams to ensure smooth execution of projects and operational processes
- Identify opportunities to streamline workflows, improve reporting accuracy, and enhance program efficiency
- Support governance processes by collecting, organizing, and distributing relevant program data and documentation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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