IT Support Engineer, Webcargo

• 4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment
• Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications
• Experience with endpoint management, identity and access management, device provisioning, and asset management
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts
• Experience working with ticketing systems and following IT support best practices
• Excellent communication, and problem-solving skills
• Professional proficiency in English and Spanish
• Self-motivated, organized, and able to manage priorities in a fast-paced global environment

Desirable

• We are looking for an IT Support Engineer to provide exceptional technical support to our global team
• Yes, we’re geeks. But everyone needs someone to tell them to restart the router with a smile
• Reporting to the IT Team Lead, you will work closely with the global IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories
• To us, IT support isn’t just about connecting cables or looking at code—it's also about people.
• When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues.
• If you are a natural team player who loves solving puzzles and helping others, you’ll have tons of options here to upgrade your skills and learn something new!
• Provide onsite and remote IT support to employees across multiple global locations
• Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications
• Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management
• Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints
• Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service
• Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management
• Assist with office network support, meeting room technology, backup operations, and endpoint security
• Maintain IT documentation, contribute to global IT projects, and promote security best practices across the organization