Account Manager, Expedia Group
Media Solutions, 12 Month Fixed-Term Contract
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Previous experience in advertising or marketing with advanced knowledge of the online advertising/marketing and travel industry - digital media buying models, digital campaign measurement, ad serving, third party tracking, targeting, etc
- Experience working with MS Office applications and intermediate Excel skills required
- Demonstrated project management experience
- Experience with Salesforce, JIRA, Google Ad Manager and Tableau strongly preferred
- Confirmed ability to work independently handling multiple tasks within tight deadlines with confidence and ease
- Excellent at communicating and successful with setting expectations
- Strong organizational skills: attention to detail, diligence and follow-through, creative problem solver, effective time manager
- Able to build strong partnerships and can coordinate across other teams and functions
- Growth mindset
- Additional languages are a plus
What the job involves
- As an Account Manager, you will be an integral member of an account team working on campaigns composed of strategic and/or named accounts throughout the display campaign lifecycle
- Partner with sales and clients liaising with other teams on campaign creative and production strategy
- Advise clients on preferred methodologies based on Expedia data and insights, trends in the industry, and competitive analysis for achieving their campaign goals
- Coordinate campaign production tasks with preferred vendors
- Ensure on-time campaign launches as well as ongoing monitoring of pacing and performance throughout the campaign
- Oversee inventory reservation requests and creative scheduling activities with the Technical Ad Operations Team using vendor resources for appropriate tasks
- Conduct advanced troubleshooting as needed, and assist team members with troubleshooting of production, delivery, or billing challenges
- Propose and implement post sale optimization strategies if necessary to improve campaign performance or delivery
- Collaborate with Sales to prepare post-campaign delivery and advanced performance insights
- Participate in calls with clients to review and discuss campaign performance and results
- Consistently meet or exceed relevant metrics established for the team, ensuring timely and reliable delivery of top quality service
- Actively engage in team projects to drive operational efficiency and results
- Assist with training and on-boarding new team members
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- Private Health Insurance 🇬🇧
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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