Technical Success Manager, JFrog
$150-160k
+ An equity package of restricted stock units
3 days a week in office (Sunnyvale, CA)
Software supply chain platform
Be an early applicant
Software supply chain platform
1001+ employees
Be an early applicant
$150-160k
+ An equity package of restricted stock units
3 days a week in office (Sunnyvale, CA)
1001+ employees
Company mission
To transform the way enterprises manage and release software updates, with liquid software that flows continuously and automatically from build all the way through to production.
Role
Who you are
- Deep knowledge and/or expertise in Computer Science or Computer Engineering, complemented by over 4 years of experience as a Customer Success Manager or Technical Account Manager in the enterprise software industry
- Strong customer-facing skills, including crisis and priority management, with a proven track record of supporting international enterprise customers
- Experience in developer roles with proficiency in Java or another programming language (e.g., Ruby, Python, Groovy, Go) is a plus, accompanied by 2+ years of relevant experience
- Familiarity with Dockerized applications and Continuous Integration/Deployment tools is also desired; experience in the DevOps industry would be an asset
- Excellent analytical, problem-solving, and customer orientation skills, complemented by effective interpersonal communication for clear and concise information sharing
- Experience in supporting products that positively impact business productivity and a solid understanding of Software Architecture design and product development (experience with CI/CD tools is a significant advantage)
- Willingness to occasionally work weekends and holidays as needed
- A strong desire for continuous learning and self-improvement
What the job involves
- We are seeking a talented and experienced Technical Customer Success Manager for the Americas Customer Success team
- In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing
- Drive customer satisfaction and adoption of JFrog products by formulating and executing personalized Success Plans in collaboration with internal teams and external stakeholders
- Utilize case management systems and CRMs (e.g., SFDC / JIRA) to monitor customer health, analyze ROI, and proactively identify risks and opportunities for improvement
- Establish and maintain effective communication channels across departments to share critical insights and customer feedback, fostering collaboration and strategic alignment
- Conduct regular Business Reviews to showcase the customer's ROI, facilitate renewals and expansions, and increase adoption of key platform features and best practices
- Engage with senior decision-makers to understand their evolving strategies, serving as the voice of the customer and providing internal feedback for continuous improvement
- Act as a technical advisor to customers, guiding them on architecture design and best practices, while also contributing to the development of champions within their organizations
- Mentor new team members and participate in initiatives to enhance the customer success framework, driving organizational efficiency and scalability to improve the overall customer experience
Our take
Although people expect their software to be updated continually, unobtrusively and securely, in practice this isn't often the case. JFrog was founded in 2008 with a mission to change the way companies release software updates, providing an automation-first platform for collaborative DevOps.
While there are other collaborative DevOps platforms in the market, such as Docker Hub, Azure DevOps and Kubernetes, JFrog stands out with its use of REST APIs to automate the development pipeline, and its combination of DevOps and DevSecOps (development security) in a single platform. This has helped JFrog grow a client base of thousands of companies, which includes firms such as Dell, Netflix, Facebook and the majority of the Fortune 100.
JFrog has enjoyed rapid growth throughout the wider slowdown in the tech sector. It has been focusing on its security product since its acquisition of IoT security specialists Vdoo in 2021, and this has culminated in strong sales for its recently-released security product. It will continue to focus on developing its product and is on track to achieve its aim of becoming the de-facto standard for update management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2018
$165m
SERIES D
Jan 2016
$50m
SERIES C
Total funding: $226.5m
Company benefits
- Employee Stock Purchase Plan
- Medical, dental & vision
- Retirement, wellness and much more!
Company HQ
Sunnyvale, CA
Leadership
Shlomi Ben Haim
(CEO)Is a member of the Forbes Technology Council. Was previously CEO of AlphaCSP Java Experts and a Major in the Israeli Air Force.
Yoav Landman
(CTO)Was previously Senior Consultant with AlphaCSP and a Senior Developer at Attunity, Verve Inc and Sausage Software.
Fred Simon
(Chief Architect)Was Founder of AlphaCSP. Before that was Developer with Bouygues and SGT.
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