Product Support & Operations Assistant, Yearbook Machine

• Perfect written and spoken English
• The right to work in the UK
• Well organised and a fast learner
• A good level of aptitude with computers
• A friendly and positive attitude

• We are looking to hire a temporary Product Support & Operations Assistant to help look after our customers and deal with the increased volume of enquiries during this time
• You will be responding to support and sales enquiries over the phone, on live chat, and via email, so excellent communication skills are a must, as is the emotional intelligence and empathy needed to keep customers happy
• You’ll be assisting users of our online software, so a good amount of computer literacy is required, as is the ability to pick up new things quickly
• You’ll also be responsible for helping our customers keep to their deadlines, so you’ll need great organisational skills and to be good at managing your own time and workload
• You’ll work with customers all the way through the production process, and get to see how pleased they are with the finished product
• Be trained in CRM and email ticketing tools
• Learn about the workings of a creative tech startup

• Start Date: Late February / Early March
• Duration: Until end of July
• Send a CV and cover letter, with the subject line ‘Product Support & Operations Assistant’

Yearbook Machine provides a full service for creating and producing printed yearbooks or leavers' books. With group features, it allow every person involved in the project to contribute their own text or photos, which are auto generated into a layout, removing the time-consuming collection and design usually associated with making yearbooks.