Product Support & Operations Assistant, Yearbook Machine

Temporary, ~5 months

£30k

Pro-rata

Entry and Junior level

London

Printed yearbooks, created together online

Open for applications

Printed yearbooks, created together online

1-20 employees

B2CEducationDesignPublishingPrintingSocialConsumer GoodsKids

Open for applications

£30k

Pro-rata

Entry and Junior level

London

1-20 employees

B2CEducationDesignPublishingPrintingSocialConsumer GoodsKids

Company mission

To enable people to curate, reflect upon and store life’s important memories.

Job

Company

Role

Who you are

Perfect written and spoken English
The right to work in the UK
Well organised and a fast learner
A good level of aptitude with computers
A friendly and positive attitude

What the job involves

We are looking to hire a temporary Product Support & Operations Assistant to help look after our customers and deal with the increased volume of enquiries during this time
You will be responding to support and sales enquiries over the phone, on live chat, and via email, so excellent communication skills are a must, as is the emotional intelligence and empathy needed to keep customers happy
You’ll be assisting users of our online software, so a good amount of computer literacy is required, as is the ability to pick up new things quickly
You’ll also be responsible for helping our customers keep to their deadlines, so you’ll need great organisational skills and to be good at managing your own time and workload
You’ll work with customers all the way through the production process, and get to see how pleased they are with the finished product
Be trained in CRM and email ticketing tools
Learn about the workings of a creative tech startup

Application process

Start Date: Late February / Early March
Duration: Until end of July
Send a CV and cover letter, with the subject line ‘Product Support & Operations Assistant’

Salary benchmarks

Our take

Yearbook Machine provides a full service for creating and producing printed yearbooks or leavers' books. With group features, it allow every person involved in the project to contribute their own text or photos, which are auto generated into a layout, removing the time-consuming collection and design usually associated with making yearbooks.

With thousands of customers served, Yearbook Machine has captured the interest of groups across primary to university education, as well those running reunions and corporate events. It is a small company but it has a clear premise and ability to reach users on a global level.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company HQ

London, UK

Leadership

Dan Barker

(Founder)

Studied Economics at the University of Cambridge before Founding Yearbook Machine in 2008.

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