People Operations & Experience Manager, Covera Health
$135-155k
Plus discretionary bonus
Advanced clinical analytics
Be an early applicant
Advanced clinical analytics
21-100 employees
Be an early applicant
$135-155k
Plus discretionary bonus
21-100 employees
Company mission
To aid healthcare providers and payers in a shared quest to better define, measure, and deliver the highest standard of care to patients everywhere.
Role
Who you are
- This role is for someone who runs toward ownership, acts with urgency, and consistently turns ambiguity into action. We are looking for someone who can make things happen
- 4+ years of experience in People Operations experience in a high-growth or startup environment
- Strong organizational skills and operational rigor with the ability to manage multiple priorities and deadlines, demonstrated in a dynamic, fast-paced environment
- Understanding of employment laws and compliance practices, and a passion for staying up to date on changes in this space
- Proven experience improving processes and systems with a focus on efficiency and employee experience
- Proven ability to build trust and strong relationships across all levels of an organization
- Comfort working independently and taking initiative to solve problems as they arise
- Familiarity with HRIS platforms and G-Suite tools. We use G-Suite, Slack, Justworks, Carta, Lattice, Greenhouse, Monday.com and more
What the job involves
- Covera is looking for an extraordinarily driven, passionate addition to the people team who thrives in fast-moving environments and knows how to build momentum inside complex and evolving start up organizations
- The People Operations and Experience Manager will partner with the Chief People Officer to deliver a consistent and high-quality employee experience across all stages of the employee lifecycle - from onboarding to offboarding and all the moments that matter in between for both our fully remote and in-office workforce
- This role blends people operations and employee experience, ensuring that employees have the tools, resources, and environment needed to thrive
- This is a dynamic role that will evolve as the needs of the company change. The responsibilities outlined here are what is expected today, and additional duties will be assigned as business needs arise
- At Covera, we reach new heights because we hire people who take excellence personally. Our People team is made up of individuals who do not rest until the work is right
- They treat every candidate like someone they would hire for their own team, answer every benefits question as if it affects their own family, and use the right mix of judgment and data to make compensation decisions that help us retain outstanding talent
- This is the standard here. The work will rarely fit neatly into a 40 hour week, and the pace and intensity are not for everyone
- But this commitment is why our employees stay, refer exceptional people, and grow their careers with us. When your expectations are higher than anyone else’s, the results speak for themselves, and we are seeing the impact every day
- Execute on the operations, processes, experiences and data management related to the employee life cycle, including onboarding, role and compensation changes, performance reviews, and offboarding
- Clearly communicate policies, programs, and processes to employees at all levels, ensuring understanding and accessibility
- Develop and deliver employee-facing resources and training to support professional development, engagement initiatives and promote transparency
- Serve as an escalation point for complex employee inquiries, providing expert guidance and support
- Manage and optimize People systems and technology, including HRIS (Justworks), ATS (Greenhouse), equity (Carta), company intranet (Confluence) project management (Monday.com) and performance management tool (Lattice)
- Identify opportunities for process improvement and automation to increase efficiency and reduce administrative burden
- Manage employee records and data privacy compliance
- Develop and maintain people metrics and reporting, leveraging HRIS dashboards and analytics tools to inform decision-making and recommend proactive strategies
- Manage and resolve complex employee relations cases involving workplace conflicts, policy violations, discrimination, harassment, and performance challenges
- Provide expert guidance to managers on performance management, disciplinary actions, and Performance Improvement Plans (PIPs)
- Conduct and document thorough, fair, and timely workplace investigations
- Partner with General Counsel and People Leadership to ensure compliance with all applicable employment laws and internal policies
- Stay up-to-date on changes in employment law and regulations and implement necessary updates to policies and procedures
- Build and maintain trusted partnerships to understand and address manager/employee-related concerns and trends
- Partner across the People team to coordinate performance review cycles, engagement surveys, and other company-wide people programs
- Contribute to workforce planning, process documentation, and operational readiness for growth initiatives and organizational change
- Oversee benefit and leave administration in partnership with Justworks and Sparrow
- Lead the annual Open Enrollment process (staging materials, managing communications, and guiding employees through plan options and elections)
- Collaborate with legal, managers, and immigration counsel to manage immigration processes (H-1B, green cards, work authorizations) while ensuring legal compliance
- Support vendor management, including PEO relationships and coordination of global contractors
- Partner closely with Finance on Payroll and Equity management
- Act as a connector between in-office and remote employees to foster an inclusive and cohesive culture
- Coordinate hybrid engagement initiatives - such as celebrations, recognition programs, and all-hands logistics - that strengthen relationships across the company
- Back up support for the Executive Administrator (it takes a village!)
- Lead and support planning and logistics for in-office events, meetings, and company gatherings
- Ensure smooth daily office operations in clean, organized, and well-functioning workspace
- Ensure amenities that enhance employee well-being and productivity, such as office supplies, snacks, lunches, and other items are available and replenished
- Administer building access and security badges for employees and guests
- Serve as one of the main points of contact for all office-related issues, proactively addressing needs to keep operations running smoothly
- Take on new projects and responsibilities as assigned, with flexibility and a solutions-oriented mindset
- Continuously seek ways to improve processes, programs, and the overall employee experience
Our take
Covera’s study of advanced imaging technology found complex diagnoses to have error rates of 30% or more. Their answer has been to develop powerful AI powered analytics tools to assist radiology providers in improving diagnostic accuracy, thereby reducing patient harm and healthcare expense.
It is a promising area in which to develop and deploy AI tools. Covera benefits from cloud-based access to medical records stretching back over a decade, and millions of associated data points, to refine and train their error recognition software.
Moreover, Covera is tapping into an expanding market. Not only do they serve providers in all 50 US states, they’re specializing in a niche area of a market that is expected to reach just over $80 billion by 2026. Healthcare analytics is expected to revolutionize the field over the next few years, and Covera is positioning itself as a strategically specialized player.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2023
$25m
SERIES C
Aug 2021
$25m
SERIES C
Total funding: $86m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Unlimited Wellness Days
- Health Reimbursement Account
- Home, Office & In-Between
- Home Office Stipend
- Pre-Tax Commuter Benefits
- Discounted Citibike Membership
- High-Rise Offices with Lots of Light
- Cold Brew & Beer On Tap
- Fully Stocked Kitchen & Snacks
- Retirement & Development
- Fee-Free 401(k) Plan
- Annual Stipend for Personal Development
Company HQ
Hudson Square, New York, NY
Leadership
Ron Vianu
(CEO & Founder)After studying at New York University, Ron founded Park East Medical where he worked for 3 years, before serving as CEO of Transcion for 9 years. Having founded Spreemo Health in 2010, he used this experience to found Covera Health in September 2017, serving as CEO since.
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