Client Success Support Analyst, Datasite
Blueflame AI
$55.1-86.5k
+ Discretionary bonus + Equity
SaaS provider for the M&A industry
Be an early applicant
SaaS provider for the M&A industry
1001+ employees
Be an early applicant
$55.1-86.5k
+ Discretionary bonus + Equity
1001+ employees
Company mission
To empower the dealmaking community to work smarter and faster.
Role
Who you are
- Bachelor’s Degree and 1 year of relevant experience in customer service and/or technology field
- Proven track record of managing client expectations, requests, and appropriate timelines
- Strong communication skills and the ability to explain technical issues to non-technical users
- Experience working on cross-functional teams to deliver on client needs
- Experience in a Financial Services or Investment Technology setting, in a client-facing role, is preferred
What the job involves
- The Client Success Support Analyst position at BlueFlame AI plays a critical role in supporting customer use of the BlueFlame AI platform
- This position requires interacting with our customers as well as close collaboration with other members of our Client Success team to help onboard new customers and foster a superior customer experience
- The ideal candidate will be organized, energetic, and comfortable working in a fast-paced startup environment
- Manage production support requests: Address and resolve client queries and escalations promptly and professionally
- Daily Client Interactions: Interacting with clients throughout the day on product inquires and acting as an escalation point for client counterparties and internal teams for appropriate issue resolution
- Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the support inquiries
- Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering teams to ensure that the platform meets technical requirements
- Provide Training and Support: Provide training sessions and support to customers as needed
- Documentation: Write and maintain documentation for support processes and best practices to facilitate knowledge sharing within the team
- Stay Updated with Trends: Keep abreast of the latest trends and technologies in AI software, including new frameworks, libraries, and tools
Our take
As M&A deals continue to increase in both size and frequency, key stakeholders have been actively seeking tools to streamline their work. Datasite emerges as a solution. Having transitioned from its original focus on communications, the company now offers a suite of SaaS products tailored for M&A professionals, serving approximately 75% of the leading legal firms in the field.
Benefiting from its extensive experience in the industry, Datasite has successfully transformed into a more contemporary business entity. It has recently introduced highly acclaimed AI-powered technology to assist in deal preparation, asset marketing, and facilitating buy-side acquisitions.
With significant global expansion and strategic acquisitions, Datasite remains committed to enhancing its platform capabilities. Notably, in March 2023, it unveiled Datasite Cloud, specifically designed to streamline every aspect of the dealmaking process within a unified platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company benefits
- Culture and benefits built around work-life balance
- Extensive resources to support physical and mental health
- Employee assistance program
- Generous retirement plans
- Incentives for referring new colleagues
- Learning, training and mentoring programs
- Cross-functional projects
- Stretch assignments to help you progress
- Receive feedback and earn bonuses from peers & managers
- Employee bonding activities
- ESG and charitable team initiatives
Company HQ
Downtown West, Minneapolis, MN
Leadership
Rusty Wiley
(President & CEO, not founder)Before joining Datasite, Rusty held various executive roles at IBM Corporation, most recently, as General Manager, Banking & Financial Markets. Upon joining Datasite in 2014, Rusty led the successful transformation from a communications and print-related business into a global M&A SaaS technology company.
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