Senior Analyst of Integrations, Wayfair
A global online homeware marketplace
Posted today
A global online homeware marketplace
1001+ employees
Posted today
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Essentially, verbal and written language fluency in English (C1) and Mandarin (B2 minimum)
- Demonstrable experience operating within an Account Manager and/or Support Service function
- Knowledge and understanding of an E-commerce, corporate retail, technology and or consultancy focused business
- Strong problem-solving skills, with the ability to investigate and identify root cause problems enabling innovative sustainable resolutions to be implemented swiftly
- Excellent communication skills, someone who can translate complex problems and solutions in a clear and concise manner, quickly building strong and trusting stakeholder partnerships
- Proven experience in managing various projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery
- Strong IT navigation and application skills, with intermediate-level expertise in Excel, enabling effective handling of large datasets, identifying insights, and translating them into actionable business decisions
- Attention to detail and capability of managing multiple tasks while excelling in a dynamic, fast-paced environment
- A strong technical background is not required for this position, though familiarity with data visualization tools (such as Tableau, Power BI, or Looker Studio) and exposure to/or understanding of programming languages (such as GBQ or SQL) will be considered advantageous
What the job involves
- As a Senior Analyst you will play a vital role in ensuring smooth electronic data interchange (EDI) and API integrations between Wayfair and its 20,000+ suppliers, supporting $10 billion in revenue
- By troubleshooting technical issues, improving data quality, and providing training and support, you will enhance the supplier experience and optimize operational efficiency
- Additionally, you will drive process improvements, implement innovative ideas, and foster collaboration across Wayfair's global network to ensure supplier success and seamless platform operations
- Troubleshoot and resolve integration issues across the supplier base, ensuring stable EDI and API integrations while identifying root causes and implementing swift resolutions
- Enhance the supplier experience by providing training, creating user support materials, and enabling confident use of Wayfair tools
- Investigate and resolve multiple problems simultaneously using data analysis to inform sustainable, effective solutions
- Act as a key liaison between vendors, suppliers, and internal teams to gather feedback, facilitate communication, and propose process improvements
- Escalate complex issues to relevant cross-functional teams, ensuring timely technical resolutions while keeping stakeholders informed
- Drive process improvements by critically evaluating internal workflows, testing innovative ideas, and identifying opportunities for efficiency and effectiveness
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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