Customer Success Manager, Mintlify
$130-180k
+ Equity
Documentation platform
Be an early applicant
Documentation platform
1-20 employees
Be an early applicant
$130-180k
+ Equity
1-20 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- Experience in customer-facing technical roles and managing large customer bases
- Strong communication skills with the ability to explain technical concepts clearly
- Comfortable with prompt engineering and experience with AI/ML applications
- Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform
- Experience with web development (HTML, CSS, JavaScript)
- Familiarity with Git workflows and version control concepts
- Understanding of API documentation and technical writing principles
- Experience working with customer data across multiple platforms
- Comfortable with product analytics tools
- Ability to create automation workflows across customer success tools
Desirable
- 3+ years in Customer Success or Technical Account Management
- Background in developer tooling, API products, or technical documentation
What the job involves
- This is a customer-facing role designed to develop and implement a tech-enabled success strateg
- This role requires strong technical skills to understand our developer-focused product and build scalable programs that drive adoption and retention using our tech stack and product
- This is a high leverage role where you'll be responsible for the health, adoption, retention, and expansion of hundreds of customers while contributing to our product roadmap and company growth
- Build and optimize customer journeys for targeted communications and customer health tracking
- Analyze product usage data to identify patterns and create targeted success interventions
- Leverage data to align customer success efforts with sales activities and account information
- Develop technical onboarding materials including code examples and implementation guides
- Design automated workflows across our tech stack to scale your impact across our customer base
- Create and maintain technical documentation to support self-service success
- Host technical webinars and office hours on advanced features and implementation techniques
- Improve data-driven health scoring using product analytics and customer engagement metrics
- Identify expansion opportunities based on usage patterns and technical adoption signals
- Build reporting dashboards that provide visibility into scaled segment health and growth
- This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity and the recent closure of a successful funding round, Mintlify is poised for continued success. The company aims to further innovate its platform by personalizing content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.5m
SERIES A
May 2022
$2.8m
SEED
Total funding: $21.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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