Technical Support Engineer, BeyondTrust

Salary not provided

SQL

macOS

Azure

Windows

Active Directory

Senior and Expert level

Remote in US

Privileged Access Management platform

Be an early applicant

Privileged Access Management platform

1001+ employees

B2BSaaSCyber SecurityCloud ComputingFraud

Be an early applicant

Salary not provided

SQL

macOS

Azure

Windows

Active Directory

Senior and Expert level

Remote in US

1001+ employees

B2BSaaSCyber SecurityCloud ComputingFraud

Company mission

To protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.

Job

Company

Role

Who you are

Bachelor’s degree preferred in a related technical field
5 years in enterprise software customer support and/or IT related support
Proficient knowledge of Windows based Desktop and Server OS
Proficient knowledge of Mac OS (preferred)
Strong dedication to customer care
Strong team interaction skills
Excellent verbal and written communication skills, in person, by telephone, and with large teams
Ability to understand and analyze customer technical needs
Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
Active Directory
Group policy
Networking/Layers
Windows Server
Anti-virus/Firewall rules/policy
Virtualization
Customer service
Azure
Secure machine to machine communication
Security software
SQL
Windows Server administration
Windows 10/11
Mac OS (Catalina and higher)
Command line
Scripting (optional)
Windows account administration
Team interaction skills
Organized
SaaS
Microsoft office

What the job involves

Manage customer communication and expectations
Provide phone, email, and chat support to assigned accounts
Provide troubleshooting and debugging of customer problems
Act as the customer liaison to Engineering, Sales, and Field Engineer teams
Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly
Escalate critical issues and roadblocks to the Technical Support Manager
Be a part of the on-call rotation for the assigned product team

Our take

Unifying in-office and remote terminals with secure authorisation, BeyondTrust is meeting the changing demands of identity security with new technology. Though it was founded in 1985, BeyondTrust modernised its systems with a new software platform in 2022, that better suits the security needs of remote work and hybrid employee structure.

This modernisation speaks volumes about the direction of BeyondTrust, which was acquired by management platform Bomgar in 2018. With a focus on cloud technology, the company has successfully adapted to the ever-changing shape of cyber security threats and continues to nurture a large client base.

On top of record growth in 2022, the company continues to add new features and capabilities to its platform, showcasing its devotion to innovation that bodes well for its performance in the future. It has also become a strong voice in the movement for better cybersecurity practices in business, conducting surveys and research into the evolving space.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

11% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 3 rounds)

Jan 2010

$3m

LATE VC

Jan 2009

$6m

LATE VC

Total funding: $12.1m

Company benefits

Healthcare
Retirement
Generous time off policy

Company HQ

Johns Creek, GA

Leadership

Janine Seebeck

(CEO, not founder)

Currently Board Member at Boomi. Worked as COO and CFO at the company before becoming CEO. Previously CFO at Agilysys, and VP of Finance at PGi.

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