Technical Support Engineer, BeyondTrust
Privileged Access Management platform
Job no longer available
Privileged Access Management platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world.
Role
Who you are
- Bachelor’s degree preferred in a related technical field
- 5 years in enterprise software customer support and/or IT related support
- Proficient knowledge of Windows based Desktop and Server OS
- Proficient knowledge of Mac OS (preferred)
- Strong dedication to customer care
- Strong team interaction skills
- Excellent verbal and written communication skills, in person, by telephone, and with large teams
- Ability to understand and analyze customer technical needs
- Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
- Active Directory
- Group policy
- Networking/Layers
- Windows Server
- Anti-virus/Firewall rules/policy
- Virtualization
- Customer service
- Azure
- Secure machine to machine communication
- Security software
- SQL
- Windows Server administration
- Windows 10/11
- Mac OS (Catalina and higher)
- Command line
- Scripting (optional)
- Windows account administration
- Team interaction skills
- Organized
- SaaS
- Microsoft office
What the job involves
- Manage customer communication and expectations
- Provide phone, email, and chat support to assigned accounts
- Provide troubleshooting and debugging of customer problems
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams
- Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly
- Escalate critical issues and roadblocks to the Technical Support Manager
- Be a part of the on-call rotation for the assigned product team
Share this job
View 36 more jobs at BeyondTrust
Insights
11% employee growth in 12 months
Company
Company benefits
- Healthcare
- Retirement
- Generous time off policy
Funding (last 2 of 3 rounds)
Jan 2010
$3m
LATE VC
Jan 2009
$6m
LATE VC
Total funding: $12.1m
Our take
Unifying in-office and remote terminals with secure authorisation, BeyondTrust is meeting the changing demands of identity security with new technology. Though it was founded in 1985, BeyondTrust modernised its systems with a new software platform in 2022, that better suits the security needs of remote work and hybrid employee structure.
This modernisation speaks volumes about the direction of BeyondTrust, which was acquired by management platform Bomgar in 2018. With a focus on cloud technology, the company has successfully adapted to the ever-changing shape of cyber security threats and continues to nurture a large client base.
On top of record growth in 2022, the company continues to add new features and capabilities to its platform, showcasing its devotion to innovation that bodes well for its performance in the future. It has also become a strong voice in the movement for better cybersecurity practices in business, conducting surveys and research into the evolving space.
Steph
Company Specialist at Welcome to the Jungle