Customer Success Manager, Splunk

Public Sector

$112-154k

OTE

Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.

Senior level

Remote from US

More information about location

Data security & observability platform

Job no longer available

Data security & observability platform

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Job no longer available

$112-154k

OTE

Senior level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceDeep TechAnalyticsInternet of ThingsMachine LearningSaaSCyber Security

Company mission

To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives

Job

Company

Role

Who you are

5+ years in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, start-up companies, or Public Sector organizations
Since this role is essential to Splunk's customer success initiative, you will have a rich history of growing customer happiness, adoption, and retention
Confirmed ability to drive continuous product value
Experience developing product use-cases with customers
You will be a strong teammate, but still a self-starter
Since this role is customer facing, you will possess exceptional verbal, written, social, presentation, and interpersonal skills
Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
Good technical and problem solving skills coupled with the ability to provide quick resolution to problems
Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value
You have played in the Enterprise and/or cloud software space
Experience navigating and steering customer engagements to completion with a high level of customer happiness
Estimated travel is up to 25%. Since travel is based on customer and business need there may be more or less travel depending on location of customers
Must have an active TS/SCI CI Polygraph

What the job involves

Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness
Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Splunk Account team and externally to Customer Sponsors and Executives
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status
Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services
Work closely with the Splunk Account Team (Account Manager, SE, PS and EDU) to find opportunities for new usage of Splunk across organizational functions
Work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally and program-manage customer concerns
Assist and provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence
Assist in workshops to help customers demonstrate the full value of Splunk solutions and lead periodic partner meetings
Provide insight with respect to the availability and applicability of new products and features
Support Professional Services with scoping, and selling follow-on and new service opportunities
Support Education Services in identifying and recommending staff training opportunities
Identify in cooperation with the Account team the key success criteria for Splunk deployment and drive customer happiness
Act as the Splunk liaison for Splunk technical inquiries, issues or escalations. This will include working with Splunk Support, Product Management (i.e. roadmaps), or others as needed
Maintain current functional and technical knowledge of the Splunk platform and future products

Our take

Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.

The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.

Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Sep 2007

$25m

SERIES C

Jan 2006

$10m

SERIES B

Total funding: $40m

Company benefits

Paid parental leave
Work from home opportunities
Health Care and Insurance
Paid Time Off
Education reimbursement
Electric car charging stations
Employee Assistance Program (EAP)
Stocked kitchens
Gym discounts/onsite fitness centers
Pet insurance discount
Student loan resources
Cool workspace with collaborative environments
529 College Savings Plan

Company HQ

South Beach, San Francisco, CA

Leadership

Gary Steele

(EVP & GM of Splunk at Cisco, not founder)

Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.

Share this job