Customer Care Agent, Perk
+ Equity options in Perk
More information about location
5 days a week in office
Corporate travel platform
Posted today
Corporate travel platform
1001+ employees
Posted today
+ Equity options in Perk
More information about location
5 days a week in office
1001+ employees
Company mission
To remove shadow work, giving people time back to focus on real work, with real impact.
Role
Who you are
- Have great communication skills, fluency in English, both written and spoken is essential
- Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
- Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
- Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction
- Embody our values, add to our company culture and are passionate about travel
- Are comfortable with an office based environment and have shift flexibility
Desirable
- Native or fluent level of English
- Experience in a customer facing role whether that be retail or call centre environment
- Experience supporting customers via email, live chat, and phone are a benefit
- Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
What the job involves
- We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers
- Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
- If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team
- Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
- Support and engage with our customers with their global business travel requirements
- Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
- Exceed customer expectations e when managing bookings, queries and requests
- Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
- Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
- Working hours are on a rotational basis between 8am - 7pm
- Weekly working hours will be 37.5
- You will be required to work 1 weekend in every 7 weeks
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. Perk has built a platform free from micromanagement, creating an experience that puts business travellers first.
Perk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that Perk has a product-market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like GetYourGuide, Breilting, Aesop and Medskin.
Recently rebranding from TravelPerk to Perk, the new name marks the next step in the company's transformation as it accelerates growth and broadens its mission beyond just travel management. The rebrand reflects its ambition to eliminate "shadow work" (hidden time-wasting tasks like filing expenses and chasing approvals), through AI-powered tools such as Perk Pay, which automates spend management and reduces fraud risks.
With dual headquarters in London and Boston as well as a growing footprint, Perk is evolving from a travel platform into a broader productivity partner for the modern business
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% female employees
22% employee growth in 12 months
Glassdoor (4)
Trustpilot (3.7)
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $658.7m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Avi Meir
(Founder & CEO)Previously founded the hotel software platform, Hotel Ninjas, which was later acquired by Booking.com. He then went on to serve as a Senior Product Owner at Booking.com before founding Perk in 2015.
People progressing
Initially joined the Perk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
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