Customer Success Manager, SecurityScorecard
$100-130k
(base plus bonus)
Cybersecurity ratings & risk management
Job no longer available
Cybersecurity ratings & risk management
501-1000 employees
Job no longer available
$100-130k
(base plus bonus)
501-1000 employees
Company mission
To make the world a safer place by transforming the way organisations understand, mitigate, and communicate cybersecurity risk to their boards, employees and vendors.
Role
Who you are
- Bachelor's degree
- 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role
- Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience
- Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions
- Experience navigating large enterprise organizations
- Demonstrated success developing strong customer relationships
- Proven success in new customer kickoffs, ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients
- Deep customer empathy
- Strong abilities in program and project management, balancing critical delivery tasks
- Technical aptitude, judgment and critical decision making
- Consultative; ability and desire to drive value for customers based on unique needs
- Collaborative; partners across functions
- Proactive; ability to anticipate customer needs and have solutions ready when they are
- Intellectually curious; driven to expand cybersecurity domain and professional expertise
- Responsive and adaptive to changing situations
- Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment
What the job involves
- The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships and delights customers — they also understand our customers’ organizational goals and unique challenges to help them operationalize our platform and become more secure
- In this role, you'll own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, services, and best practices to proactively provide support and guidance to our customers
- Design success for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
- Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals with the intent to renew and expand the partnership
- Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries
- Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution
- Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices. Support fellow CSMs in solving new challenges across customers
- Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment
Our take
Organisations understand the value of data, and the business partnerships that will help them leverage it. However, involving more companies increases the risk of vulnerabilities and, therefore, costly data breaches. SecurityScorecard is a cloud-based enterprise SaaS solution that helps organisations assess and manage cybersecurity risks, offering analyses of potential partner companies using A-F security ratings.
SecurityScorecard looms over its competitors as it covers millions of companies, offering near-instant cybersecurity analyses and an array of capabilities. It has a large, global, and big-name customer base, including 9 of the top 10 pharmaceutical companies and 9 of the top 10 banking institutions - and it is likely to go public in the next few years.
The company has consolidated an impressive lead in a sector that will certainly continue to grow. It continues to bolster its offering, for example with the release of its supply chain cyber risk management platform, MAX, as well as through the acquisition of internet scanning startup Driftnet.
Freddie
Company Specialist at Welcome to the Jungle
Insights
62% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2021
$180m
SERIES E
Jun 2019
$50m
SERIES D
Total funding: $292.2m
Company benefits
- Stock options
- 12 weeks of paid maternity leave / 4 weeks paid paternity leave
- Work from home opportunities
- Medical, dental, and vision coverage
- Unlimited PTO
- 401K
- $3k annual education stipend per employee
- Full access to our learning platform and company professional development events
- Up to $10K referral bonus
Company HQ
Midtown South, New York, NY
Leadership
Aleksandr Yampolskiy
(CEO & Co-Founder)Worked at Oracle and Goldman Sachs, before serving for 2 years as CISO of Gilt Group. Founded NYC Technology Startup, Meetup, in 2012 and then worked as CTO of Cinchcast.
Sam Kassoumeh
(COO & Co-Founder)Progressed from Technology Compliance Manager to Head of Security and Compliance at Gilt Groupe within 4 years, and worked as Cyber Security Advisor for Billy.
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