Director of Product Design, Included Health
Growth & Engagement
$174.3-320.1k
Salary dependent on US location + Equity + Performance-based Bonus
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$174.3-320.1k
Salary dependent on US location + Equity + Performance-based Bonus
1001+ employees
Company mission
To raise the standard of healthcare for everyone, everywhere.
Role
Who you are
- The ideal candidate will have a strong design leadership background, with proven expertise building consumer-grade experiences that drive member growth
- This person has a deep understanding of AI-powered product strategies and excels at leveraging experimentation, qualitative data, and quantitative research to deliver measurable impact
- 12+ years in product design, with at least 5 years as a leader in consumer facing environments
- Experience guiding teams to create simple, intuitive and innovative end-to-end design solutions. Proven ability to attract and retain top design talent
- Hands-on experience with A/B testing, multivariate testing, and rapid prototyping methodologies
- Familiarity with AI and Gen AI product development
- Familiarity with personalization strategies and user segmentation to enhance engagement
- User-focused mindset, driven by data and research to identify and solve real member problems
- Proven track record of fostering a culture of experimentation, innovation, and continuous learning
- Experience collaborating with Marketing teams on growth and retention strategies
- Excellent leadership and communication skills to align cross-functional teams
- Skilled at navigating complex product ecosystems and managing downstream impacts
- Comfortable with ambiguity, risk, and change
- High ethical standards, integrity, and mission alignment to elevate healthcare standards
- Experience leading direct-to-consumer businesses with a focus on subscription metrics and outcomes. (valued but not required)
- Background in health/fitness or healthcare products (valued but not required)
- Prompt and regular attendance at assigned work location
- Ability to remain seated in a stationary position for prolonged periods
- Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
- Ability to interact with leadership, employees, and members in an appropriate manner
What the job involves
- Included Health is seeking a Director of Product Design to lead vision and execution for our Growth and Engagement teams. These teams are responsible for crafting and optimizing the critical first experiences members have with our products, as well as driving ongoing member activation and retention
- Develop and lead a Member Growth and Engagement vision and strategy in collaboration with your cross-functional leaders
- Balance driving transformative initiatives with experimentation and iteration to drive engagement and retention
- Oversee the creation of compelling, intuitive user experiences that drive growth metrics, like signup, onboarding, activation, and retention loops (e.g., badging, notifications, email, SMS)
- Analyze qualitative and quantitative data, as well run A/B experiments with your teams to identify trends and opportunities for growth and engagement improvements
- Lead and mentor a high performing team of product designers and cross-functional partners (engineers, marketers, product insights analysts, and data scientists)
- Report findings and updates to stakeholders. Engage with executives to discuss opportunities, prioritization, tradeoffs, and risks
- Collaborate with teams across Marketing, GTM, Clinical, Member Advocacy, Finance, and General Management to create actionable product strategies that drive the business
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employee spouses and children can access Included Health services at no cost
- For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(CEO & co-founder)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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