Account Manager, Machinio
Fluent in German and Italian
€45.00 - €65.00 + Commission
Marketplace for used heavy machinery
Posted today
Marketplace for used heavy machinery
21-100 employees
Posted today
€45.00 - €65.00 + Commission
21-100 employees
Company mission
Machinio's mission is to connect dealers with buyers.
Role
Who you are
- This role is for candidates who speak fluent in both GERMAN and ITALIAN. Other fluent languages would be a plus, but fluent GERMAN and ITALIAN are requirements!
- GERMAN and ITALIAN (required), have 2+ years of experience in client relationships, are hard working, thrive in a fast-paced environment, and want to make an immediate impact, this role is a great opportunity for you
- Fluent/Native in both GERMAN and ITALIAN, REQUIRED
- 2+ years of experience in account management, sales, and/or client relationships
- Excellent communication and collaboration skills
- Strong analytical and negotiation skills
- Client-focused, with a strong problem-solving approach
What the job involves
- As an Account Manager, you will work with a very high-performing team on maintaining existing client relationships in EU, renewing and potentially upselling their yearly memberships, and strategize with the team on overall client retention in our EU market
- Together, we're innovating a multi-generational $400 BILLION dollar industry
- The experience you obtain at Machinio in 3 months is worth more than experience you'd obtain in 1 year anywhere else!
- With teams in North America, Europe and Asia, and operations all over the world, this role offers the unique opportunity to be a part of something unconventional, and the ability to and flexibility to work from anywhere in the world
- Attend to all paying member's needs, build relationships, and maintain the client’s experience with Machinio's services for the duration of their membership
- Renew/upsell annual memberships, using effective negotiation skills
- Review each account regularly to ensure client's ROI maximization
- Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed
- Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company
Application process
- Step 1 - Phone Interview with the Senior Director of Operations to get to know you, your background and tell you about us!
- Step 2 - Google Meets video interview with our Account Management Team Leads to discuss the role in depth
- Step 3 - Final interview with our VP
Our take
Machinio is the largest online global marketplace for used construction machinery and equipment, with over one million listings and millions of vetted buyers. The $400B machinery sector is a lucrative one to be in, and with a client pool that’s been growing substantially year-on-year, Machinio has slowly been cornering the market.
The company’s second prong, MachineryHost, is an industry-specific CRM for used machinery dealers that comprises tools for business operations including inventory management, quoting, and email marketing. This provides an important cross-sell opportunity that Machinio has leveraged astutely, with many Machinio clients also signing up to the CRM service.
It’s an interesting market niche: used equipment dealerships are one of the areas seeing slow digital transformation uptake, in part because businesses are often multi-generational. With more people forced to pivot online in recent years, however, cultivating a sophisticated online presence has become business-critical. So Machinio’s steady progress, which in the future will focus on consolidating and refining its product offerings, looks set to continue paying off.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2016
$3m
SERIES A
May 2014
$1m
SEED
Total funding: $4.1m
Company benefits
- 30 days/year holiday policy
- Flexibility to work remote, possibility to work abroad
- Remote setup provided for all team members, along with modern work equipment
- Casual, collaborative, fast-paced work environment and a fun team (we’re cool)
- Quarterly in-person team events and really fun in-person holiday parties!
- Employee milestone program
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Dmitriy Rokhfeld
(Founder)Previously a BCG consultant who moved on to work as manager of user acquisitions at Lumos Labs prior to co-founding Machinio. Left the company in 2020 following its acquisition.
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