Software Engineer, Assembled
Vendor Management
$125-220k
+ Stock options
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$125-220k
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- You’re product-focused. You have customer empathy, and the things you build always keep the end-user in mind. You often think about how your work impacts the overall user experience
- You’re excited about working on all parts of the stack. You’re comfortable hopping between Typescript/React in the frontend and Go in the backend, and maybe even our infrastructure in AWS when you’re feeling adventurous
- You enjoy building from 0-1. You’re a natural builder and have a combination of product, design, engineering, and communication skills. Ideally you’ve launched your own side projects or have experience working at an early stage start up
- You enjoy solving hard problems that have both product and technical ambiguity. Many of the problems in the support space have existed for decades without great solutions. They are often a mix of both product challenges (how do we transform a complex agent workflow into an intuitive user experience?) and technical challenges (how do we process rapidly-changing agent state data in near-realtime?)
What the job involves
- We’re looking for a Product Engineer to join our Vendor Management Team. As a Product Engineer, you will take ownership of multiple parts of Assembled’s vendor management product, driving projects from start to finish. Your work will directly impact the largest customer support teams in the world (think teams with tens of thousands of agents!) by allowing our top customers to manage their outsourced support at scale
- The vendor management side of the product is still nascent. We launched in 2023, and already the product is used (and was instrumental in closing) 6 out of our top 10 customers. As a result, we’re a small scrappy team that has a lot of ground to cover
- Our Product Engineers are often involved in various aspects of their projects, from discovery calls (and going onsite!) with customers to design reviews with the UX team to writing support articles ahead of a product launch
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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