Technical Account Manager, Roku
$130-160k
+ Equity
More information about location
4+ days a week in office (Santa Monica, CA)
Convenient and affordable TV streaming players
Be an early applicant
Convenient and affordable TV streaming players
1001+ employees
Be an early applicant
$130-160k
+ Equity
More information about location
4+ days a week in office (Santa Monica, CA)
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- This role is requiring a highly motivated problem solver, who can effectively articulate business cases based on operational and analytical data
- 4+ years of client-facing experience in Programmatic Advertising/Header Bidding Technologies in a Technical Account Management role or equivalent
- Ability to communicate clearly, concisely, and effectively, both verbally and in writing to different audiences such as product, developers, operations, and sales
- 1+ year Video (preferably CTV) experience
- Comprehension and experience in trafficking digital video and other formats, including VAST, VPAID, and VMAP
- Experience with Ad tech and ad tech terminology
- Effective relationship management skills with partners
- Experience with SQL & Analytics Skills
- Experience with supply integrations (header bidding, oRTB, etc.)
- Familiarity with reviewing technical documentation and integration specs, such as for oRTB
- Superset and Excel proficiency. Python, JSON/XML are a strong plus
- Experience in app/SDK coding, log reading, and testing in Postman
- Experience diagnosing and troubleshooting front-end issues and network requests
- Experience with a video ad server (Freewheel, GAM, Publica, Springserve, etc.)
- Experience on an OTT platform a strong plus
What the job involves
- We are Roku’s Technical Account Management team for advertising publisher partnerships, owning integration health end-to-end—from onboarding through mature operations—to deliver operational excellence, reliability, and measurable outcomes for our partners and the Roku ad platform
- We operate at the intersection of technology and business, turning operational and analytical signals into clear business cases and actionable decisions
- As part of this highly skilled team, you will be responsible for managing the technical relationship with Roku’s advertising business’ publisher relationships
- The Technical Account Manager’s primary responsibility is to maintain operational excellence throughout the lifecycle of the publisher partnership, from integration to mature state, while working closely with the Publisher Partnerships, Business Development, Inventory, and Product teams
- Work on new integrations across all advertising publisher partners
- Lead the project planning, operational work, and testing related to the integration
- Monitor and define metrics to evaluate health of our integrations with Publishers working within the Roku ecosystem
- Usage of data and logs to drive decisions, insight, and optimizations
- Frame technical matters into business opportunities or challenges, adapting your message to the technical level of the audience
- Build and grow trusting relationships with external and internal counterparts
- Troubleshoot issues and performance drops in publisher integrations by working cross functionally with other teams in the company, including more senior team members
- Identify areas for product improvement and collaborate with the Product team to bring to fruition
- Assist with testing and success evaluation of new features
- Collaborate with the Publisher Partnerships team to drive strong programmer/publisher relationships through recurring calls and virtual communication
- Meet locally with publisher contacts when required
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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