Key Account Manager, Synera
More information about location
Connected engineering platform
Be an early applicant
Connected engineering platform
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To transform the way engineers work and enable them to do more of what they love doing: being inventors, creating great solutions, and solving problems.
Role
Who you are
- You have 5+ years of proven key account experience in engineering, with a strong background in enterprise project management and/or consultancy
- You have a solid understanding of CAx tools and their applications in engineering fields like aerospace and/or automotive
- You are proficient in business English - you’ll regularly engage with English-speaking clients and stakeholders
- You are data-savvy: You know how to analyze customer metrics and proactively mitigate churn risks
- You have a proactive and solution-focused mindset, with a proven track record of managing enterprise accounts and delivering measurable growth numbers
What the job involves
- As our first Customer Success Manager on the US market, you’ll play a pivotal role in shaping Synera’s customer success strategy and presence in a key growth region
- Partnering closely with our existing sales team, you'll lead adoption efforts, build and nurture strong relationships with enterprise clients, and ensure they realize the full value of our platform
- Your work will empower product development teams to accelerate time-to-market and discover new efficiencies through automation
- You’ll work cross-functionally with Wallace our first Account Executive in the US, Marketing, Product, and Solution Engineering teams, collaborating with colleagues like Sebastian, Jeron, Max, and David in Germany to drive value and success for your accounts
- You will lead software rollouts to ensure early value realization to our customers
- You will serve as the primary point of contact for your accounts, managing key engineering stakeholders and internal resources across Synera’s AI, Academy, and technical teams
- You build and maintain long-term customer relationships, scaling adoption through strategic outbound engagement
- Monday: You kick things off with team and company-wide syncs, then join our Customer Success Task Force to exchange insights and align priorities
- Tuesday: You host an Executive Business Review (EBR) with a key client to assess progress and identify new opportunities for growth
- Wednesday: You plan an upcoming on-site workshop with a customer like Volvo, then carve out time for outbound outreach to expand your pipeline
- Thursday: You facilitate an in-depth customer workshop to uncover AI use cases, followed by a Quarterly Business Review (QBR) and a funnel review session
- Friday: You dive into customer health metrics, craft tailored action plans, and join a product webinar to stay sharp before closing out your week
Application process
- Please apply with your English CV (no photo or date of birth needed) and tell us how your unique perspective will benefit our CS team
Our take
Synera, formally known as Elise, is a German-founded engineering software company that develops platforms and tools for manufacturing companies. Off the back of the company's ethos to help engineers do more of what they love, Synera automates processes and leverages low-code, open and integrated software to help companies as large as BMW and Hyundai get more done faster.
Off the back of its 2022 funding, Synera has been working to expand its customer base into new market regions. The company already claims to save engineers up to 90 percent in time savings on ad-hoc tasks, enough incentive for the auto and travel manufacturing industry to invest in it. Interestingly, the Alfred Wegener Group, which conducts research in the Arctic and the Antarctic, is a parent company of Synera, influencing its core motive of improving engineering efficiency for time-sensitive work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2022
$14.8m
SERIES A
Apr 2021
$2.6m
SEED
Total funding: $21m
Company benefits
- Powerful equipment - Synera empowers its team members with the equipment they need to do their best work.
- Company offsites - Synera is a remote/hybrid company - which is why it enjoys regrouping for two offsites per year.
- Company fitness & Jobrad - Healthy body, healthy mind. Synera enables its team members to keep up with their health!
- Development budget - Never stop learning: Synera wants its team members to grow and continuously learn new things!
- Team spirit - Synera enjoys spending time with each other and places a high value on functioning as a team - no siloes, no politics, and lots of laughs.
- Flexibility - As a remote/hybrid company, Synera offers all the flexibility of a modern company to attract exceptional talent.
Company HQ
Überseestadt, Bremen, Germany
Leadership
Daniel Siegel
(Co-Founder & Managing Director)Previously Head of Application at Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research.
Moritz Maier
(Co-Founder & CEO)Previously Senior Consultant at Umlaut Company, Software Developer at Recyclex and Head Of Research And Development at Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research.
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