IT Support & Systems Engineer, Trust & Will

• Embodies ownership in action; Holding yourself accountable for the development of a robust in-house support function
• Self-inspired towards ambitious goals and ensuring timely high-quality delivery and support
• Appreciates the hands-on nature, pacing, and flexibility required when contributing effectively in a small remote-first company
• Excellent problem-solving skills and the ability to identify, source, and translate needs into scalable solutions
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders
• Passion for enabling people through self-service and documentation
• 3-5 years of proven success as a Systems Administrator, IT Operations, or in a similar role
• 2+ years experience with IT administration of productivity suites such as Google Workspace; IT tools such as JAMF, Kaseya, Hexnode, Apple Business Essentials; process management tools such as JIRA; VPN tooling such as OpenVPN; antivirus solutions such as MalwareBytes; communication tools such as Slack; and monitoring solutions such as Drata
• Strong knowledge of operating systems (MacOS, Windows, Linux)
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and/or cross-application integrations for automation needs
• Understanding of cybersecurity best practices and experience implementing security measures, familiarity of NIST standards
• Familiarity with antivirus solutions (e.g., MalwareBytes) and managing virus protection
• Excellent problem-solving skills and ability to diagnose and resolve IT issues, and provide real-time IT support to remote users
• Strong documentation skills, including maintaining detailed records of configurations and procedures
• Ability to work collaboratively with cross-functional teams and effective communication skills

Desirable

• If you would like to join us, we are looking for an IT Support & Systems Engineer to play a pivotal role in bringing all IT management functions in-house to cover all support processes and automation, device and tooling administration, and security access needs
• Provide first-level support for hardware, tooling, and access needs
• Oversee onboarding and offboarding processes, managing accounts as well as hardware provisioning and de-provisioning for new employees and contractors
• Implement a support ticketing system and prioritize self-service capabilities and documentation
• Lead towards appropriate SSO solutions
• Ensure stability, performance, and security of device hardware, network access, and IT systems
• Conduct regular system and access checks
• Implement preventive maintenance measures for SOC 2 compliance
• Develop and implement reliable device data backup and recovery strategies
• Diagnose and resolve hardware and software issues promptly
• Manage device connectivity, security, and network access
• Create and maintain detailed documentation of system configurations
• Document employee onboarding/offboarding processes, IT support procedures and maintain department access templates for applications and tools
• Implement and maintain measures for compliance with relevant standards
• Implement cybersecurity measures to safeguard systems, data, and applications
• Manage virus protection and ensure continuous security updates
• Collaborate with teams to optimize tool configurations
• Develop and implement automation scripts for routine tasks
• Optimize operational efficiency in device management and security through automation
• Utilize monitoring tools for proactive issue identification
• Manage relationships with external vendors
• Evaluate and integrate new technologies
• Stay informed about industry tooling, regulations, and compliance standards
• Monitor current device inventory and status, facilitate the ordering of new devices, manage lease renewals and upgrades, repairs or recycling/donation of current devices and ancillary hardware
• Establish and administer standards for allowed tooling across the organization
• Optimize IT costs through efficient resource management
• Identify and propose cost-saving initiatives, especially in device management and application access
• Facilitate IT management and reporting
• Work closely with cross-functional teams to understand and address IT needs
• Ensure timely installation of software updates, patches, and security fixes
• Coordinate system upgrades and enhancements, including application access and management
• Provide requested SOCII audit report requests