Customer Service Operations Associate, Wolters Kluwer

Filing Manager

$35-58.6k

+Bonus

Junior level

New York

Remote from US

Hybrid (8 days/month)

AI-powered solutions for professionals

Be an early applicant

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

$35-58.6k

+Bonus

Junior level

New York

Remote from US

Hybrid (8 days/month)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Minimum Bachelor's degree, or equivalent experience
1-2 years of data entry and/or licensing experience is preferred

Desirable

Exceptional interpersonal skills to communicate with government agencies and colleagues
Use of considerable tact and discretion when dealing with sensitive data
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times

What the job involves

The Customer Service Operations Associate ("CSOA") - Filing Manager is a member of the Account Services Department within CT's Business Licensing ("BL'') Team
The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients
Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
Submit 50-100 applications per week (varies based on complexity of filings)
Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL'.s onboarding and/or research teams
Operate efficiently within an internal collaborative team environment
Other duties as assigned

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Stacey Caywood

(CEO & Chair of the Executive Board)

Stacey has been part of Wolters Kluwer since 1992, previously serving as the CEO of Wolters Kluwer Health and Wolter Kluwer Legal & Regulatory. They stepped into the role of CEO in early 2026.

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