Customer Success Manager, Culture Amp
Commercial
Plus Employee Share Options Program
Employee platform for staff surveying and analytics
Be an early applicant
Employee platform for staff surveying and analytics
501-1000 employees
Be an early applicant
Plus Employee Share Options Program
501-1000 employees
Company mission
Culture Amp's mission is to build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- You are deeply curious and passionate about people and culture
- At heart, you're what we call a ‘People Geek’
- Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with hundreds of the world's most innovative companies
- You enjoy the idea of managing the end-to-end experience of every customer, from the moment they sign up to the point at which they are singing our praises to anybody who will listen
- You revel in the idea of helping customers to plan, design, launch, analyse and communicate survey results
- You're confident in your ability to creatively solve customer problems
- You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around
- And you'll constantly be thinking about ways in which we can improve our product and the processes we use to deliver it
- We'll teach you everything we have learned about people ops, organisational development, survey design and analytics — but your experience in these areas will help you to hit the ground running
- And any experience you have working with SaaS platform customers, especially in the HR space, will come in handy
- Background in a Product Specialist, Implementation Specialist or Customer Success role at a SaaS company is highly preferred
- Experience within Industrial-Organisational Psychology or HR/Business Analytics is advantageous
- Experience supporting small-medium sized organisations of up to 1,000 employees
- Passion for working with key stakeholders to deliver great experiences
- Warm, positive attitude and strong empathy to help guide customers
- Proficiency with tools such as Slack, Zendesk, HubSpot, Trello, and a variety of others
What the job involves
- We are looking for a Mid-Market Customer Success Manager to help scale the business impact of People and Culture across 100s of companies in EMEA up to 1,000 employees via adoption of the Culture Amp platform
- This Customer Success role offers a fantastic opportunity to contribute to our mission by driving high impact product adoption and ultimately customer outcomes across the EMEA region
- The main goals of CS are: customer retention (north star objective), risk identification & mitigation, product adoption, customer advocacy, and expansion
- In order to achieve those goals, CSMs will focus on:
- Value realization & management
- Supporting customers to achieve their strategic objectives and goals with CA through their adoption, and ongoing use of CA through strategic conversations with customers
- Ongoing Book of Business (BoB) maintenance & management
- Building strong customer partnerships where the CSM is a trusted advisor
- Project management and guidance - being a strong natural leader that shepherds and enables customers through survey or performance cycle successfully and helps support a great customer experience
- Cross-functional collaboration to prepare for customer meetings, activity, set other functions up for success etc
- Leveraging a commercial mindset, getting curious with customers to surface opportunities for commercial team
- Investing and driving own growth & development - leveraging what CA offers and also exploring personal growth areas
- Supporting customer advocacy - identifying, nurturing and supporting the construction of customer stories to amplify to our community
Salary benchmarks
Our take
The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It also has a sizable online community where users can connect and book workshops, including ones run by diversity, equity and inclusion experts.
The main way Culture Amp differentiates is its team of “People Scientists,” or organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients. Combining this with proprietary data derived from its wide pool of clients, the company can offer an exceptional service.
Culture Amp’s unrivaled data set and unique insights have made major impacts inside boardrooms globally. As the nature of the workplace is fundamentally changing post-pandemic, Culture Amp will hope that it can leverage its reputation to help even more customers navigate uncertain times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$75.5m
SERIES E
Total funding: $272.8m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(CEO)Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Board Member)Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
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