Senior Product Manager, Clever

• 5+ years of product management experience owning complex systems, integrations, operations platforms, or technical products
• Technical fluency with APIs, data flows, backend systems, third-party platforms, and engineering tradeoffs
• Strong systems thinking — understands how workflows, data, teams, and tools connect and where they break
• Experience turning messy manual processes into scalable systems
• AI-native working style — actively uses AI tools to accelerate product work
• Clear written communication: specs, problem briefs, tradeoff docs, decision memos
• Strong business judgment connecting backend systems to revenue, efficiency, quality, and risk
• Experience in at least one of: telecom/contact center systems (Twilio, Kixie, Five9, etc.) or partner integrations, APIs, lead routing, and data quality

Desirable

• We’re hiring a Senior Product Manager to help build and scale the core communications systems that power Clever’s business
• This is a highly cross-functional, systems-oriented product role focused on our Communications Systems — calls, texts, routing, logging, follow-up workflows, and communication visibility across Twilio, Kixie, Five9, and similar platforms
• These are the systems
• That help our teams, agents, customers, and partners move faster with more confidence
• This role will report to Product leadership and serve as a critical partner across the organization, helping Clever scale the systems that power our marketplace and improve how leads, data, communication, and partner workflows move through the business
• Own backend and operational systems that support Clever's growth
• Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation
• Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes
• Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems
• Define success metrics and instrumentation to verify systems are working as intended
• Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution
• Communications: improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows
• In 6 months… Deep understanding of Clever's systems and workflows; trust earned across Engineering, Operations, and Product leadership; highest-impact gaps identified and turned into a clear roadmap; early improvements shipped
• In 12 months… Materially improved reliability, visibility, and scalability of a core system; manual workflows reduced or replaced; engineering moving faster with clearer direction; leadership has better visibility into system health