Staff Inbound Product Manager, ServiceNow
Gen AI Platform & AI Agents
$147.3-257.8k
Plus equity (when applicable) & Variable/incentive compensation
Office located in North Rancine Ave, IL
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$147.3-257.8k
Plus equity (when applicable) & Variable/incentive compensation
Office located in North Rancine Ave, IL
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- The ideal candidate will be a seasoned, highly skilled, motivates and have experience in a technical product capacity or as traditional product with a background in building products with a keen interest in AI and Innovation
- This is an exciting and innovative opportunity for the right candidate. Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Product Management Expertise: 8+ years of experience in product management within Agile environments. Skilled at creating roadmaps, breaking down features into Capabilities and Epics, and evaluating feasibility
- Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features
- Technical Fluency: Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus. Familiarity with core ServiceNow modules like ITSM, ITOM, HRSD, or CSM is valued
- Team Collaboration: Proven experience working across teams, including Product Management, Design, Engineering, and Business Units
- Customer-Centered Approach: Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions
- Inclusive Communication: Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences
- Analytical & Creative Problem-Solving: Skilled at approaching problems with curiosity, data-informed thinking, and creativity
- Insight-Driven Analysis: Ability to apply data analysis to guide thoughtful, inclusive decision-making
- Adaptable & Curious Mindset: Passion for continuous learning, innovation, and working in collaborative, evolving environments
- Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities. Familiarity with AI/ML concepts and data science is a bonus
- Human-Centered Design: Experience applying design thinking to build inclusive, user-focused solutions. Comfortable conducting user research, leading co-creation sessions, and guiding products from concept through PoC
What the job involves
- The PlatformX team, our newest team, is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences
- This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels
- As a Staff Inbound PM - Gen AI Platform and AI Agents you will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies
- The Staff Inbound PM - Gen AI Platform and AI Agents role will be at the forefront of the exciting new AI Space of AI Agents
- Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs
- Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership
- Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks
- Collaborative Execution: Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts)
- Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement
- Customer Collaboration: Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems
- Measurement & Learning: Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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