Demo Platform Engineer, Twilio
$138.7-203.9k
Salary dependent on US location
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$138.7-203.9k
Salary dependent on US location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms
- Experience learning, understanding and communicating complex technical concepts to internal stakeholders
- Strong knowledge of Javascript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed
- Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences
- Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information
- Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail
Desirable
- Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus
- Familiarity with the CPaaS API space and prior CPaaS coding experience a huge plus
- Experience with NextJS or similar frameworks
- Strong knowledge of SQL, relational databases and database management
- You are passionate about data infrastructure and stay informed about new trends, technologies, and frameworks
What the job involves
- As a Demo Platform Engineer, you will have a direct impact in consolidating the demo platform across both Comms and Segment for the first time in Twilio’s history
- You will be responsible for creation, maintenance, and designing of the entire full stack demo environment, including frontend as well as any required backend code base across presales/templatized demos (e.g. , Coast) and configurable demo environments for new common use cases across Comms and Segment and the best in class stack reference architecture for each of the use cases
- You will partner closely with Enterprise Architects and report into Senior Manager, Demo Platform Engineering to drive innovation in the way we productize and elevate our demo experience across the business, with the goal of driving cross-sell, multiproduct adoption across the business by helping customers and the broader GTM org more easily and effectively visualize the vision for One Twilio
- Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include Comms APIs, customer websites and applications, Segment, Flex, and other new pre-GA capabilities
- Utilize your software engineering expertise to ensure the technical accuracy and reliability of demo environments and demo tooling, including integrations with other partner technology
- Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences
- Stay abreast of product updates and enhancements, and incorporate them into the demo environments as appropriate to showcase the latest features and improvements
- Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
Share this job
View 24 more jobs at Twilio