International Product Specialist, Lucca

German Speaker

Salary not provided

+ Bonus

Mid and Senior level

Paris

3 days a week in office

HR & administrative software

Be an early applicant

HR & administrative software

501-1000 employees

B2BHRInternal toolsSaaSAccountingAutomation

Be an early applicant

Salary not provided

+ Bonus

Mid and Senior level

Paris

3 days a week in office

501-1000 employees

B2BHRInternal toolsSaaSAccountingAutomation

Company mission

To increase productivity while providing a simple, efficient and user-friendly experience.

Job

Company

Role

Who you are

Fluent in French and English (C1), and German (C2 minimum)
Rigorous and experienced in managing complex, cross-functional internal projects
Comfortable interacting with a variety of internal stakeholders
Autonomous and proactive
Strong writing, communication, and synthesis skills
Solid analytical skills
Curious and pedagogical
At least 3 years of international professional experience
Comfortable with frequent international travel (mainly to Geneva and Munich)

What the job involves

To support Lucca's continued growth, we are looking for an International Product Specialist
You will join the CS Knowledge team at a pivotal moment in its development, working alongside 11 other Product Specialists and local Customer Success (CS) teams in Switzerland and Germany
The Customer Success Knowledge (CS Knowledge) team leads strategic projects that support Lucca's growth and the ambitions of the broader Customer Success (CS) team
Acting as a key point of contact for other departments such as Product, Sales, and Channels, the Knowledge team provides a 360° view of business and product initiatives
You will be based in Paris and report to the Lead Product Specialist
As the first International Product Specialist, you will play a key role in structuring and developing the CS departments abroad
Your initial focus will be on addressing the needs of the Swiss CS team
You will act as the CS teams’ representative to other business and product teams, helping improve solutions based on consultants' feedback
You will support CS teams in their daily work, ensuring they have the resources and knowledge they need to successfully implement projects and understand product features
This role offers a balance between autonomy in driving your own projects and collaboration with other Lucca units
Mastering local specificities (50%)
Develop deep expertise in local regulations related to Lucca’s solutions and stay regularly updated
Challenge existing deployment methods to better incorporate local expectations
Create, adapt, and maintain internal (consultants) and external (client) assets for all solutions in French, English, and German, in collaboration with the Localization team
Serve as a liaison between local CS teams and the Product teams at HQ, highlighting market-specific needs, analyzing field feedback and quantitative/qualitative data, and proposing concrete action plans to Product teams and fellow Product Specialists
Sharing expertise (40%)
Create tailored training materials for the Swiss and German markets and deliver training sessions with support from experienced CS team members
Provide level 1 technical support to clients alongside the CS teams to enhance operational capabilities
Collaborate with other Product Specialists to ensure consistency in deployment processes and knowledge sharing
Promoting the Product Specialist role (10%)
Actively participate in team rituals to share best practices and address common challenges
Contribute to continuous improvement by leading or supporting strategic departmental projects

Application process

Phone interview with theTalent Acquisition Manager (30 min)
Manager interview with the Lead PS (60 min)
Case study presentation with the Swiss CS Manager, Lead PS, and K&O Director (60 min)
Our Final Talk / "Grand Oral" (45 min)

Our take

Business administration has long been a significant cost, with inefficiencies in payroll, procurement, and internal processes swallowing a large amount of time and effort. An early entrant in the SaaS market, Lucca has been providing finance and administrative software to businesses since 2002, offering solutions for time and activity management, expense reporting and annual reviews - to name just a few of its products.

While there's always been a market for this kind of product, HR tech has really exploded in the past few years. Several younger firms have been making big waves in the space, such as Omnipresent and Staffbase which both received outsized funding in 2022. This is perhaps why Lucca sought investor funding after being bootstrapped for twenty years, closing a major funding round to fuel its expansion across France and beyond.

With a customer base of over 8,700 companies - which includes Accor, Deezer and Rip Curl - and with 39% growth in 2024, Lucca is well positioned to take advantage of the HR tech boom. The company has big plans - it aims to use its funding and revenue to scale its operations, aiming to hire 400 more employees and reach revenues of over €100 million per year by the end of 2025. To do this it is taking aim at not just the French business sector but beyond, beginning with Spain and Switzerland as well as growing its customer base of international enterprises.