Senior Customer Success Manager, Nayya
$110-140k
+ Stock options
2 days a week in office
Agentic AI adviser for health & wealth
Open for applications
Agentic AI adviser for health & wealth
101-200 employees
Open for applications
$110-140k
+ Stock options
2 days a week in office
101-200 employees
Company mission
To connect people’s most important information so they can thrive in their health and wealth.
Role
Who you are
- Our ideal candidate is a curious, results-oriented collaborator who is comfortable liaising between our customers and internal teams to influence our product roadmap, provide customer feedback, and uncover innovative ways to generate customer value
- 5+ years of customer success experience; extra credit if you have prior experience scaling customer success or a similar function in a startup environment
- A domain expert with experience partnering with carriers and/or brokers and/or benefits admin/ben tech providers or supporting direct-to-employer relationships
- Entrepreneurial approach, comfort with ambiguity
- A socially-oriented advocate who is passionate about building relationships and managing stakeholders
- Unafraid of going deep into the data to understand customer engagement and adoption
- Passionate about creating technology experiences that empower users
- An empowered ownership mindset
- Strong project management and organizations skills, PMP experience is a plus
- A clear, empathetic and proactive communicator
What the job involves
- We are looking for a self-motivated and data savvy customer advocate with a natural ability to build relationships with our rapidly growing customer base
- You’ll be one of the early team members within this function, so you’ll help us define customer success at Nayya
- In doing so, we will look to you to build the playbook that will help us generate long term value for our carrier, broker, HR tech, and employer customer groups in the months and years to come
- Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Nayya with your customers
- Be an analytical and adaptable partner with a focus on customers’ objectives and opportunities
- Strengthen our customer relationships by delivering amazing support; you’ll be the face and voice of Nayya with your customers
- Engage with data to understand customer engagement, identify product enhancements, and promote user adoption
- Track customers’ value, retention, customer satisfaction and ultimately the expansion of Nayya’s footprint
- Partner with employer customers to establish and execute communications strategies that maximize Nayya's impact for their teams
- Collaborate closely with product and sales to continuously innovate on Nayya products and deliver value to our customers
- Prepare and present Quarterly Business Reviews
Our take
Nayya helps employers promote smart benefit choices amongst their workforce. Its tools use AI and data science to supply individualized benefit recommendations and automated healthcare claims assistance to the end-user.
Nayya is filling an innovative market niche: whilst 85% of employees would welcome help selecting the right benefits, companies often struggle to offer it. The company responds to this demand by partnering with leading employers, tech partners, and insurance carriers/brokers to help maximize the results of their health benefits spend.
Nayya has secured a high degree of investment since its founding, which it has used to expand its software features. For example, in 2025 it launched the first agentic benefits adviser, that is capable of giving tailored guidance to employees. With this, Nayya holds its position at the front of the market, which should enable it to keep growing its footprint and customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2021
$11m
SERIES A
Jul 2020
$2.7m
SEED
Total funding: $13.8m
Company benefits
- Well-being, mental health, and employee assistance solutions
- 401(k) with Employer Match
- Equity Options
- Sabbatical Program
- Nayya Health Days
- Unlimited PTO
- Company - wide retreats
- Medical, Dental & Vision
Company HQ
Greenwich Village, New York, NY
Leadership
Sina Chehrazi
(Executive Chair & Founder)Graduated from Georgetown University with a Doctor in Law. Became Director of Enterprise Sales & Partnerships at Demyst and then at Enigma. Alongside serving as CEO at Nayya, they are a Mentor at Entrepreneurs Roundtable Accelerator.
Sarah Liebel
(CEO)Joined the company in 2024 as President and COO. They are an Advisor at BetterUp, where they previously held positions such as Chief Growth Officer, an Independent Member of the Board of Directors at Aterian and a Kauffman Fellow.
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