IT Engineer, Kandji

• We are seeking a driven, people-oriented IT Engineer to join our growing organization in Coral Gables, Miami, to provide high quality and detail-oriented IT support in a fast paced start up environment
• 3 - 6 years of experience in a corporate IT environment with increased responsibility over time
• Excellent critical thinking and troubleshooting skills
• Mac Administration experience
• Deep subject-matter-expertise (SME) in one of the following areas: Network administration, SaaS administration, and device management, or IAM management
• Advanced administration experience with some of the following tech tools: Okta, Slack, Atlassian, Google Workspace, Kandji, Zoom, and Cisco Meraki
• Strong written and oral skills and an understanding that processes must be written down for the wider audience
• Ability to take ownership of an initiative and solve problems with limited direction
• A desire to build a world-class IT organization and set the standard for the NEW modern IT
• Required to work on-site 5x a week in our Miami office (Coral Gables)

Desirable

• This role will work onsite in our Coral Gables office, reporting to the Team Lead, IT and Security
• Provide high quality and detail oriented IT support in a fast paced startup environment.
• Create documentation to assist in servicing internal customers or documenting internal processes
• Work collaboratively with a team of IT and security professionals, supporting and mentoring each other as necessary
• Troubleshoot Apple hardware, software, and SaaS issues, triaging the problems to the appropriate teams (i.e. hardware replacement, application access)
• Act as a front line security at Kandji, “If you see something, say something.”
• Lead the deployment and administration of Okta integrations, Kandji MDM, internal networks, and other critical IT systems
• Share responsibility of device lifecycle management of Kandji manages devices
• Provide support and guidance in user lifecycle management
• Join in on the deployment of new tools, systems, and product features
• Participate in on-call and rotating shifts to provide general IT support to the global team as needed