Customer Success Specialist, EverCommerce

• The ideal candidate is organized, task-driven, and learns new systems quickly
• You enjoy working independently but communicate clearly for those who need to understand what you have completed
• You will have hands-on experience with customer communication and support our internal teams by managing customer requests
• You are looking for a role where you can learn and grow
• 2+ years’ customer support experience with ticketing responsibilities
• 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
• 1+ year inbound customer support phone experience
• Demonstrated general aptitude for learning systems
• Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
• Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
• Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
• Critical thinker who displays the ability to think, reason, learn, and solve problems
• Ability to learn and apply knowledge of new industries and business models quickly
• Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
• Ability to multitask and re-prioritize tasks based on customer need
• A team player who performs well independently

Desirable

• A Customer Success Specialist will report to the Senior Manager of Customer Success
• In this role, you will focus on our brand, Socius Marketing
• Socius Marketing is a full-service digital marketing firm
• We offer tremendous growth opportunities to motivated individuals