Senior Operations Specialist, Bolt
Building the future of transportation
Open for applications
Building the future of transportation
1001+ employees
Open for applications
1001+ employees
Company mission
To build a future where people don't need to own personal cars to move around safely and conveniently.
Role
Who you are
- This role is ideal for someone who enjoys going deep into data to uncover problems and opportunities, while also stepping back to understand the broader commercial and operational context
- 4+ years of experience in a high-intensity analytical position with a track record of materially improving business outcomes
- Advanced SQL skills and expert-level modelling in Excel/Google Sheets are essential
- Experience using BI tools such as Looker, Power BI, or similar
- You excel at breaking down ambiguous problems and balancing granular detail with big-picture strategic thinking
- Great communicator and holds strong stakeholder management skills
- You are a "hustler" who thrives in fast-paced environments, remains undeterred by obstacles, and operates with minimal supervision
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
What the job involves
- We are looking for a commercially minded high-impact Business Analyst to help drive the performance and efficiency of our ride-hailing marketplace
- In this role, you will lead high-stakes analytical projects across rider and driver value propositions, retention, and forecasting
- You won't just report data; you will use structured problem-solving and compelling storytelling to challenge the status quo and influence executive decision-making
- You'll analyse marketplace data to identify operational issues and commercial opportunities across supply, demand, pricing, utilisation, and cost
- Apply structured problem solving by clearly defining problems, forming hypotheses, assessing trade-offs, and constructively challenging assumptions using data
- Conduct deep-dive analyses while maintaining a helicopter view of overall marketplace health and commercial objectives
- Independently own analytical workstreams from problem definition through to recommendations, including pricing analysis and scenario modelling
- Build, maintain, and improve performance tracking, dashboards, KPIs, and reporting to streamline processes and improve visibility across the marketplace
- Translate complex analysis into clear data stories, collaborate with cross-functional stakeholders to drive action, and track the impact of changes on commercial and operational outcomes
Salary benchmarks
Our take
Across Europe, more and more people are choosing flexible, on-demand transport instead of owning a car. And ride-hailing, shared vehicles and new technology like autonomous driving are all part of this shift. So, cities are pushing for safer and more efficient transport, which is encouraging mobility companies to invest in electric vehicles and even driverless solutions which could eventually reshape urban travel.
Bolt has positioned themselves right in the center of this change, with is leading mobility platform that offers ride-hailing services across more than 50 countries. Through its app, Bolt connects users with transport options designed to be affordable and simple.
Recently, the company partnered with Stellantis to explore Level 4 autonomous, driverless vehicles, showing just how far ahead Bolt is looking for its next phase of mobility.
That said, Bolt operates in a very crowded market and urban mobility is highly competitive, with many local and international players all trying to come out on top. Even so, demand for shared and on-demand transport is at an all time high and only growing. Bolt's broad geographic reach, focus on scale and willingness to invest in future technologies puts it in the perfect position to keep growing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2022
$725.9m
SERIES F
Aug 2021
$693.5m
LATE VC
Total funding: $2.0bn
Company HQ
Veerenni, Tallinn, Harju County
Leadership
Markus Villig
(CEO)Markus founded Bolt in 2013 and has served as the CEO since.
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