PR & Communications Manager, Monzo
16 month fixed term contract
£68-80k
+ Incentive rewards tied to your performance
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£68-80k
+ Incentive rewards tied to your performance
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- A communications professional who has experience working as part of a busy press office, be that in-house or at an agency
- Excellent at media relations
- A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer
- Able to thrive in a fast-paced environment
- Excellent organisational skills, with the ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines
- Excellent at communicating with the ability to manage senior stakeholders
- Passionate about Monzo's mission and committed to delivering exceptional results
- A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo
- A great storyteller with exceptional writing skills
- Great at problem solving and issues management
- Obsessed with data - both in the mining of it for proactive work and the tracking of our KPIs
- A forward-thinker and a keen learner who is always on the lookout for trends, themes, and stories that advance Monzo’s mission
- If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet
What the job involves
- We're looking for a brilliant PR and Communications Manager (16 month fixed term contract) who is passionate about their work and about what Monzo is doing
- You'll play a key role in a busy press and communications team and support in building on Monzo’s reputation as a trusted digital bank that is growing at pace on the back of a strategy that has its customers at the heart
- Reporting to a Senior PR and communications manager, you'll be supporting the execution of the trust strategy that brings together everything from launching the latest industry-first products, to consumer campaigns around scams or raising awareness about how we protect our most vulnerable customers
- You’ll be an ambassador for communicating brilliantly, and for obsessing about our customers and our mission
- You’ll be hands-on and part of a busy press office that manages a range of topics and issues
- You'll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media
- Supporting delivery of the trust communications strategy, managing both reactive and proactive media across areas like fraud, financial crime, security, vulnerable customers, payments and technology
- Working across both corporate and consumer communications, promoting Monzo’s business priorities, product launches, milestone announcements and proactive consumer campaigns across key channels
- Working with the teams across the business and our agencies to prepare for events, executive profiling and interviews
- Managing reactive press stories
- Monitoring, tracking and proactively analysing Monzo’s presence in the media
- Mine stories from across the business that support our communications goals
- Being an excellent team player and problem solver within a busy press office
- Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects
- Providing trusted advice to senior stakeholders on sensitive, complex issues
- Pitching great stories to journalists
- Building and maintain great relationships across key media and the business, spotting risks and opportunities that inform our agenda
- Staying on top of emerging sector themes, trends and news
Application process
- Recruiter Call (30mins)
- Initial video call with hiring manager (30 mins)
- Final interview via Google Meet (60 mins)
- Our average process takes around 3-4 weeks but we will always work around your availability
Salary benchmarks
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$457.2m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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