Customer Success Associate, WelbeHealth
$24.39 - $29.27 per hour, plus bonus and equity
Office located in Rosemead, CA
At-home healthcare for the elderly
Be an early applicant
At-home healthcare for the elderly
501-1000 employees
Be an early applicant
$24.39 - $29.27 per hour, plus bonus and equity
Office located in Rosemead, CA
501-1000 employees
Company mission
To help seniors thrive and live longer with greater connection, vitality, and meaning.
Role
Who you are
- High school diploma or equivalency; professional experience may be substituted
- Must be bilingual in Mandarin
- Bachelor’s degree in communications or relevant field preferred
- Excellent organizational, customer service, and communication skills in settings with seniors, their families, and IDT members
- Ability to present information to various groups and leadership
- Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
- Please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment
What the job involves
- The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what
- The Participant Experience Liaison is accountable for connecting PACE participants to our PACE system of care, and serving as a liaison between participants and their WelbeHealth care team
- This role focuses on ensuring smooth onboarding to the PACE program, and plays a key role in supporting participants throughout their entire WelbeHealth journey
- Act as a liaison and maintain open communication with interdisciplinary team (IDT) disciplines, other care team members, and external providers to ensure the highest level of care
- Assist management with participant experience and service recovery related special projects, such as implementation of satisfaction surveys
- Facilitate communication among service providers, families, participants, and caregivers
- Provide customer service calls to ensure satisfaction with IDT and specialty care appointments
- Support the grievance process, providing high touch customer service and partnering with IDT and participant until resolution
- Attend all required meetings and committees as directed by supervisor
- Continue check-ins with participants to ensure they are no longer a risk for disenrollment and their concerns have been handled
Our take
Healthcare and insurance can be tricky to navigate, especially for the eldest and most vulnerable. That's what WelbeHealth aims to change with its healthcare management program for seniors.
It markets its program as ‘PACE’ - that’s Program of All-inclusive Care for the Elderly - which means that once a patient signs up, WelbeHealth coordinates and pays for all their healthcare, taking pressure off the patient and caregivers. It’s covered under Medicare and Medi-Cal and puts a strong focus on coordinating support to help patients stay at home and remain an active part of their community.
There’s a wide market for healthcare management, particularly healthcare for seniors. WelbeHealth’s offer has raised impressive funds and seen solid growth and community impact. In 2023, it bolstered its growth with new hires in key leadership positions, indicating its attractiveness for medical science and technology leaders.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2020
$30m
SERIES C
Jun 2018
$15m
SERIES B
Total funding: $61.2m
Company benefits
- TIME TO RECHARGE: We believe in healthy and refreshed employees. That’s why full-time employees get 17 days of paid time off in year one, 12 company holidays and 5 sick days
- EQUITY PARTICIPATION RIGHTS FOR ALL: Our success is a reflection of our employees. That’s why we’ve implemented a best practice from leading companies: Equity Grants for all employees
- COMPREHENSIVE BENEFITS: We’ve got you covered! Health, dental, vision and life insurance coverage. Paid parental leave. 401k matching program. Continuing Medical Education opportunities
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Adam Groff
(Co-founder)Co-founded Calibrater Health, GoHealth Urgent Care and Better Life Partners, and work at Dartmouth Hitchcock Medical Centre.
Si France
(CEO & Co-founder)Former Engagement Manager at McKinsey, and co-founder & CEO of GoHealth Urgent Care.
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