Associate Customer Success Manager, Checkr
$74-87k
OTE
+ Equity compensation
3+ days a week in office
Automated background checks
Open for applications
Automated background checks
1001+ employees
Open for applications
$74-87k
OTE
+ Equity compensation
3+ days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group
- 1+ years of client-facing customer success/sales/account management/customer service experience
- General knowledge of software applications i.e. Salesforce, Google Apps, etc
- Strong customer focus, you care about your customers and view their success as your own
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- Acute attention to detail to track high-volume tactical program elements across multiple customers
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- Learn quickly and are excited to take on challenging new projects
- Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Experience in the SaaS or Human Resources space is a plus
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What the job involves
- As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution
- This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams
- In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team
- In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale
- The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships
- Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
- Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives
- Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
- Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
- Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $556.1m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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