Customer Success Manager, Cube
AI-driven regulatory intelligence platform
Posted today
AI-driven regulatory intelligence platform
201-500 employees
Posted today
201-500 employees
Company mission
To empower businesses with groundbreaking compliance technology.
Role
Who you are
- Minimum of 3 years experience in a Customer Success role (ideally within financial services or big 4 consultancies)
- Experience with B2B products
- Risk and regulatory knowledge useful
- Comprehensive experience with data
- NPS experience
- Facilitation of workshops
- Complex stakeholder management and matrix experience
- Confident, problem solver, analytical, logical and naturally customer orientated
What the job involves
- You will be responsible for building deep relationships with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products
- Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction
- Product Expertise: Develop a deep understanding of CUBE's products and services. Provide clients with expert guidance on best practices and how to leverage our solutions to meet their regulatory needs
- Value Realization: Work with clients to define success metrics and demonstrate the value of CUBE's solutions. Conduct regular check-ins and business reviews to ensure clients are achieving their goals
- Issue Resolution: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively
- Customer Retention: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services
- Training and Education: Conduct training sessions and webinars to educate clients on new features, product updates, and best practices. Create and maintain educational resources and documentation
- Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams
- Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use data-driven insights to refine customer success strategies
Our take
After the 2008 financial crash, new compliance rules and regulations swept the financial industry. Now, with the emergence of crypto technology and blockchain, regulations are evolving once again. CUBE was founded in 2011 as a RegTech company powered by AI, that delivers regulatory monitoring, reporting, and compliance within the financial industry.
CUBE’s intelligence solution helps enterprises solve complex compliance problems for both multijurisdictional needs and more specific single lines of business. Its platform tracks, analyses and monitors laws, rules and regulations in every country and language, enabling it to serve clients across the globe.
Winner of multiple awards, CUBE has a proven track record of navigating the increasingly complex compliance issues of international financial markets. In 2024 it acquired competitor Reg Room, exemplifying its strong hold on the market. It also has solid funding behind it and a growing global presence - which certainly bodes well for its future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Mar 2024
$12.1m
GROWTH EQUITY VC
Total funding: $12.1m
Company benefits
- 🌍 Globally, we are one of a kind! - CUBE is a well-established player in Regtech (we were around before Regtech was even a thing!), and our category-defining product is used by leading financial institutions around the world
- 🗽 Freedom, flexibility & progression - We will help you realise your full potential and grow into leadership positions across CUBE
- 🗣️Internationally collaborative culture - You will have the opportunity to work with likeminded colleagues from all over the world, gaining exposure to different cultures and business practices
- 🌱 Innovative & meaningful work - If you’re someone seeking the opportunity to work with cutting edge technology and work on challenging projects that have a real impact then we want to hear from you!
- 💻 Work life balance - CUBE is a remote first business, you'll be able to design your home office and choose your own work equipment. Or, book a room in a coworking space or join one of our department monthly team meets
- 🤝 Diversity, Equity and Inclusion - We are committed to providing a working environment where everyone is supported to be their authentic best selves
Company HQ
City of London, London, UK
Articles
Leadership
Ben Richmond
(CEO)Also Chief Executive of IRTA (International RegTech Association), and Founder and Chairman of The Content Group.
Salary benchmarks
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