Customer Success Manager, Cube
AI-driven regulatory intelligence platform
Job no longer available
AI-driven regulatory intelligence platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower every regulated firm with the business intelligence to meet complex compliance challenges.
Role
Who you are
- Minimum of 3 years experience in a Customer Success role (ideally within financial services or big 4 consultancies)
- Experience with B2B products
- Risk and regulatory knowledge useful
- Comprehensive experience with data
- NPS experience
- Facilitation of workshops
- Complex stakeholder management and matrix experience
- Confident, problem solver, analytical, logical and naturally customer orientated
What the job involves
- You will be responsible for building deep relationships with our customers by hand holding them through the user journey, understanding their needs, and making sure that they're getting the most out of CUBE's products
- Customer Advocacy: Act as the voice of the customer within CUBE, advocating for their needs and working closely with internal teams to ensure customer satisfaction
- Product Expertise: Develop a deep understanding of CUBE's products and services. Provide clients with expert guidance on best practices and how to leverage our solutions to meet their regulatory needs
- Value Realization: Work with clients to define success metrics and demonstrate the value of CUBE's solutions. Conduct regular check-ins and business reviews to ensure clients are achieving their goals
- Issue Resolution: Proactively identify and address any issues or challenges clients may face. Coordinate with technical support and other internal teams to resolve problems promptly and effectively
- Customer Retention: Develop and execute strategies to drive customer retention and reduce churn. Identify opportunities for upselling and cross-selling additional products and services
- Training and Education: Conduct training sessions and webinars to educate clients on new features, product updates, and best practices. Create and maintain educational resources and documentation
- Feedback Loop: Collect and analyze client feedback to inform product development and improve customer experience. Share insights and recommendations with product and development teams
- Performance Tracking: Monitor key performance indicators (KPIs) related to customer success and provide regular reports to management. Use data-driven insights to refine customer success strategies
Our take
After the 2008 financial crash, new compliance rules and regulations swept the financial industry. Now, with the emergence of crypto technology and blockchain, regulations are evolving once again. CUBE was founded in 2011 as a RegTech company powered by AI, that delivers regulatory monitoring, reporting, and compliance within the financial industry.
CUBE’s intelligence solution helps enterprises solve complex compliance problems for both multijurisdictional needs and more specific single lines of business. Its platform tracks, analyses and monitors laws, rules and regulations in every country and language, enabling it to serve clients across the globe.
Winner of multiple awards, CUBE has a proven track record of navigating the increasingly complex compliance issues of international financial markets. In 2024 it acquired competitor Reg Room, exemplifying its strong hold on the market. It also has solid funding behind it and a growing global presence - which certainly bodes well for its future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2024
$13.3m
GROWTH EQUITY VC
Total funding: $13.3m
Company HQ
City of London, London, UK
Leadership
Ben Richmond
(Founder & CEO)Also Chief Executive of IRTA (International RegTech Association), and Founder and Chairman of The Content Group.
Salary benchmarks
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