Senior Director of Engineering, PagerDuty
Infrastructure
CA$239-361k
2 days a week in office
Digital operations management platform
Be an early applicant
Digital operations management platform
1001+ employees
Be an early applicant
CA$239-361k
2 days a week in office
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- Proven experience in senior engineering leadership roles, managing multiple layers of managers
- Significant experience as a hands-on technical contributor earlier in your career
- Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
- Track record of building and scaling high-performing, inclusive engineering organizations
- Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
- Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response
- Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency
- Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them
- Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
- Experience running or partnering closely with SRE teams in a DevOps/on-call environment
- Experience leading globally distributed teams across multiple time zones
- Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience
- Track record of coaching and mentoring engineering leaders across both management and technical career paths
- Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions
- Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap
- A passion for building collaborative, inclusive engineering teams and cultures
What the job involves
- Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes:
- Cloud Delivery & Site Reliability: Driving scale, resiliency, and performance for our global SaaS platform
- Automation & Deployment Tooling: Enabling engineering velocity through CI/CD pipelines, infrastructure as code, and automation
- Observability: Providing the visibility, metrics, and insights that power data-driven engineering
- Data Stores: Operating and scaling the distributed storage systems at the heart of our platform
- Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes
- The team’s mission is to ensure our infrastructure is not just keeping pace with customer needs, but staying ahead—so PagerDuty can grow reliably, securely, and efficiently
- We are looking for a Senior Director of Engineering to lead this critical group
- You will set the vision for our infrastructure strategy, grow and mentor a team of leaders and engineers, and drive execution of high-impact initiatives that shape PagerDuty’s future
- This role is both deeply technical and highly strategic: you’ll need to zoom into technical details when necessary, while also influencing peers and executives on business-critical decisions
- You’ll collaborate closely with Product, Security, Legal, and Customer teams, ensuring our infrastructure underpins not only engineering velocity but also customer trust, compliance, and business innovation
- Define and drive the multi-year strategy for PagerDuty’s infrastructure and platform foundations
- Strong ownership of PagerDuty’s reliability patterns and practices. Bar raiser for all engineering functions
- Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
- Ensure the reliability, scalability, and security of PagerDuty’s global SaaS platform
- Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
- Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
- Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
- Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
- Foster a culture of inclusion, accountability, collaboration, and growth
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving more than 10,500 enterprises including customers like GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years, though it’s still a core part of its service. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
In 2022, the company was recognized in the Regional and Global AWS Partner Awards as playing a key role in driving innovation and building solutions for the space. Off the back of post-IPO funding, it has continued to release new features and update its core products, towards proving cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.6m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 27 more jobs at PagerDuty