Staff Software Engineer, ServiceNow
Fullstack
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Typically requires a minimum of 8 years of hands-on experience with Java or another object-oriented programming language
- 6+ years of full stack development experience, delivering end-to-end enterprise-grade applications
- Strong expertise with ServiceNow platform, including custom development within Service Portal and Next Experience UI
- Proficient in modern UI frameworks such as Angular or React, with strong JavaScript development skills
- Experience working across multiple technology stacks, including:
- Cloud Platforms: Azure, AWS
- Messaging Systems: Kafka, Dell Boomi
- Monitoring Tools: Splunk, Catchpoint
- Web Infrastructure: API Gateways, CDNs
- Solid knowledge of data structures, algorithms, design patterns, and software performance tuning
- Advanced experience with relational databases, including design, development, and optimization
- Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority
- Excellent communication and interpersonal skills; able to translate complex concepts for various audiences
- Hands-on experience developing custom applications on the ServiceNow platform is preferred
- Strong organizational skills with the ability to manage and prioritize multiple complex initiatives
- Passion for web technologies, reusable components, and building developer-friendly platforms
What the job involves
- Build high-quality, scalable, clean, and reusable applications and solutions as part of the Connected Customer Experience (CCX) team, collaborating with engineering leads, architects, and cross-functional partners
- Develop across the full web technology stack, including JavaScript, AngularJS, React, HTML, CSS, and SQL
- Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings
- Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of features—from design and implementation to testing and delivery
- Build intuitive, configurable software that supports diverse customer needs and enables easy adoption and customization
- Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio
- Share knowledge, provide guidance, and contribute to a culture of learning and collaboration across the team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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