General Manager/Director, DoorDash
New Use Cases
$191-287.5k
Salary is dependent on candidates location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$191-287.5k
Salary is dependent on candidates location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 10+ years of experience in a role in business operations / general management, strategy, product operations or management consulting - e-commerce experience is a plus
- You have a proven track record of leading highly-complex projects, working cross-functionally, and delivering results on time
- You are a self-starter who is energized by a difficult problem
- You don’t need a playbook. You dive into difficult problems and come up with a plan
- You have exceptional analytical experience (Excel/Google Sheets/SQL), and are proficient at (and a fast learner of) a variety of other tech platforms (e.g. SFDC)
- You thrive while wearing multiple hats and working across a variety of highly-visible projects and workstreams
- You have people management experience, and will enjoy developing a highly talented team of operators
What the job involves
- The GM of New Use Cases will be responsible for building & scaling our next consumer businesses on the marketplace
- Own our Pickup business / offering helping customers order for instore pickup
- Build new ways for customer to order i.e. Scheduling, Groups, Gifting etc
- Find the next business lines that help solve customers food problems
- Work with cross functional teams including product, analytics, sales, operations to incubate new ideas & bring them to life
- Grow: Take nascent business lines & figure out how to 10x their impact on the platform
- Build: Figure out the next set of customer problems to solve & quick build solutions for them
- Strategize: Define the long term vision for going beyond delivery, set the direction for where we go next
- Operate: Execute at all stages of the business life cycle, from early stage tests to growing > $1b GOV businesses
- Collaborate: Work with a strong cross functional team to test, iterate & launch products
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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