Customer Support, Modsquad

Phones, Tickets

Salary not provided

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Windows

Entry and Junior level

Remote from US

More information about location

Global customer experience service provider

Job no longer available

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Job no longer available

Salary not provided

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Windows

Entry and Junior level

Remote from US

More information about location

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

To reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

Do you have Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Language: English
Customer service oriented mods
Ability to follow a written workflow
Available weekdays and weekends
Has a friendly tone (a must!)
Willingness to adjust for feedback and help the team
Somebody who needs to take shifts whenever the project is in need of people
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Quality headset
Quiet workspace to take calls
Willingness to install MSQ security software and 2FA app on the phone
Please note: A Chromebook is not sufficient for ModSquad projects

What the job involves

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in
Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services
Project gigs are available now and more are on the horizon
Project Hours (all times Pacific):
Mon- Friday: 5am-7pm
Sat: 7am - 7pm
Sun: - 7am- 6pm
**MUST BE AVAILABLE ON WEEKENDS**
Commitment:
90 days (as needed)
20 hours per week

Application process

Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Our take

Founded in 2007, ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (it still is in the UK), the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provides omnichannel support through its platform, enabling companies including the NFL, Zendesk, and EA to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years. And ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

-11% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (2.8)

Company

Company HQ

Newton Booth, Sacramento, CA

Leadership

Amy Pritchard

(CEO)

Former Partner at Hughes & Pritchard, and Associate at Winterbotham Law.

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